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Jennifer McKinnon

Jennifer McKinnon

Sales Advisor

location of Jennifer McKinnonZurich, Switzerland

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  • Timeline

  • About me

    VP, Service Management & Analytics Lead

  • Education

    • University of Greenwich

      2011 - 2014
      Bachelor of Science (BSc) IT Management for Business

      Activities and Societies: University Business Challenge and SQL tutoring. Core Subjects: Business Projects, Data Information and Knowledge, Business Projects, Management Theory, Computer Networking and Information Technology.Dissertation: ‘Using Social Media and Data Mining to increase Customer Loyalty and Awareness’.Skills learnt: SQL, basic Unix, basic Visual Basic, presentation skills and team working.

  • Experience

    • JJB Sports

      Oct 2009 - Sept 2011
      Sales Advisor

      Cashier, Customer Service, Banking Procedures, Refunds and Exchanges and Team Working

    • Ted Baker

      Jun 2012 - Jun 2014
      Sales Assistant

      Cashier, Banking Procedures, Customer Service, Accessories Specialism and Team Work

    • FDM Group

      Jul 2014 - Sept 2016
      Consultant

      Courses : Professional Awareness, SQL, Excel, Unix, Web Apps and Financial Awareness.

    • BNP Paribas

      Sept 2014 - Sept 2016
      Foreign Exchange Trade Support

      Application Champion for the FX orders system and trader GUIs. First line support for traders through call, email and face-to-face. Second line support communicating user requests and resolving incidents with different development teams and support teams. Collaboration with Singapore, New York and Mumbai support teams and development teams. Creation and maintenance of application architecture.Change reviews, creation and implementation (both configurations and package drops). Incident handling/response and action follow up. Creating template SQL queries a for database querying used by support teams in all regions. Maintaining application permissions, required share accesses and package drops. Show less

    • Credit Suisse

      Sept 2016 - now

      First level support responsible for cross asset trading applications. Management of incidents and problems, whilst communicating technical issues and resolutions to the business users and stakeholders with clarity. Focus on Managed and Secured Lending applications with direct communication with trading desk leads on incidents, problems and enhancements for the applications. Directing incident overview calls between support and development teams to ensure faster time to resolution and clear communication of support areas for concern. Working with APAC support team to resolve incidents and transfer application knowledge. Participation in application improvement and maintenance projects such as access system migrations or trading book cleanups across multiple applications. Maintenance of support documentation including an online wiki, user guides and access guidelines. Show less

      • VP, Service Management & Analytics Lead

        Sept 2022 - now

      • AVP, Production Support Lead

        Jan 2019 - Sept 2022

      • Service Delivery Manager

        Aug 2017 - Dec 2018

      • First Level Trade Support

        Sept 2016 - Aug 2017

  • Licenses & Certifications

    • Health and Safety Level Two

      Blatchington Mill School
      Jun 2008