Catalin Greere

Experience

• 

  TIRIAC AUTO SRL

  Apr 2013 - Aug 2018

  National After Sales Manager

  • Organizing, directing and controlling the operational activities performed inside the Tiriac Auto group of branches (12 service points in Romania)• Creating operational strategies in workflows and support in implementation, depending on the market, competition and general strategy of the company• Develop periodical reports on budgets, costs, revenues, derived from the after-sales department• Monitoring the business action plan in order to achieve the targets set under the budgeted values monthly / Q / yearly• Analyzing and improving subordinate staff activity by specific measures according to company policy• Identifying areas for improvement in after-sales processes in order to enhance efficiency and clients experience• Staying updated on product and services developments, features, and market trends• Managing partnerships with premium customers (fleet companies, operational & financial leasing companies, top clients)• Active involvement in cross-functional projects within the areas of procurement, sales, and marketing Show less

• 

  Arval BNP Paribas Group

  Sept 2018 - Mar 2024

  Network Manager

  • Evaluate and manage operational activities carried out in the business areas, in direct relations with Arval customers and suppliers (importers, brand dealers, alternative SMR service networks, insurers, partners for outsourced services)• Define and manage supplier networks based on specific activities, using SLA's, KPI indicators and audit processes• Active contribution on procurement, marketing, sales and corporate projects• Building and implementing workflows to ensure the efficiency of after-sales activities, in relation with Arval internal departments, suppliers and clients• Periodic analysis of cost indicators, business volumes steering, complaint management and clients & suppliers satisfaction reports• Collaborations with external Arval Corporate structures: transversal projects, implementation of TOM’s and specific assessments• Conduct regular business reviews with top clients & partners, aligning services offered or received with the evolving needs and expectations Show less