Kelli Carr

Experience

• 

  Wingspan Portfolio Advisors

  Jun 2011 - Jan 2014

  Business Systems Analyst
• 

  Pacific Union Financial, LLC

  Jan 2015 - Aug 2018

  •Responsible for technology product strategy and road mapping to ensure proper business and IT alignment•Continuously evaluate current technology stack to identify risks, opportunities, gaps and overlap of systems or processes across the enterprise•Participate in vendor selections acting as a liaison balancing an understanding of business needs with technological capabilities, standards and requirements•Led the implementation of ServiceNow as replacement of our enterprise legacy system handling incident and problem management, change management, request management and knowledge base management targeting an annual cost savings of approximately $2M•Individually responsible for implementation partner evaluation and management, planning, analysis, development, internal testing, user acceptance testing, building of dashboards using performance analytics, creation of training materials, conducting training sessions, corporate communication, marketing launch plans and on-going support for ServiceNow product•Conduct post product launch customer feedback sessions and monitor solution usage and analytics to provide delivered value and metrics to product stakeholders and executive team Show less

  • Director, Enterprise Architecture

    Jun 2017 - Aug 2018

  • Manager, Vendor Management

    Jan 2016 - Jun 2017

  • Sr. Business Analyst

    Jan 2015 - Jan 2016
• 

  ARIVE

  Jan 2019 - Mar 2020

  • VP, Operations Support

    Sept 2019 - Mar 2020

  • Director Of Operations Support

    Jan 2019 - Sept 2019
• 

  Caliber Home Loans, Inc.

  Mar 2020 - Sept 2022

  Principal Digital Product Owner
• 

  Flyreel

  Sept 2022 - Nov 2023

  Sr. Product Manager
• 

  LexisNexis Risk Solutions

  Nov 2023 - now

  Director, Home Vertical