Sanjeev Ranjan

Experience

• 

  Sutherland Global Services

  Aug 2017 - Apr 2018

  Consultant

  Acknowledged & resolved customer complaints effectively after analyzing the details of the issue Responded promptly to customer inquiries and communicated with customers through various channels like email and chat

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  Tech Mahindra Business Services

  Jun 2018 - Mar 2019

  Senior Customer Service Executive

  Obtained and evaluated all relevant information to address inquiries and complaints; provided first level contact and resolved issues.Gained customer satisfaction and provided professional customer support; escalated unresolved queries to the next level of support

• 

  Crimson Interactive Private Limited

  Sept 2019 - Jun 2021

  Senior Business Associate

  Communicating and coordinating with a team of project managers, academic editors, translators, and transcribers for evaluating & identifying opportunities to drive process improvements that positively impact customer experience continuously. Collaborating with the Project Management Team for methodical project management ensuring timely completion and delivery of project to the client. Became a domain, product and workflow expert – allowing myself to manage issues around data and application logic that require deep investigation. Escalate product, technical, and data issues to relevant departments with sufficient information on time. Work alongside Product & Data teams to ensure critical bugs, that have been identified, are resolved. Addressing root causes and ensuring continuous improvements by constantly finding ways to improve work processes that in turn increase business Coordinating with the Marketing team for implementing strategies, analyzing reports, and suggesting measures according to customer and market intelligence based on identified behavior trends in the data.Increasing employee productivity through employee engagement initiatives, managing operations, and prompting a higher degree of team motivation through regular contests.Create and maintain documents to track internal processes. Improving customer service and reducing client complaints through analysis of client requirements and root cause analysis of complaints for increasing productivity & level of customer satisfaction Show less

• 

  Morningstar

  Oct 2021 - now

  Leading issuer communications and engagement activities globally.Engaging with issuers on Sustainalytics’ research and having dialogues on their ESG issues.Leading projects to enhance issuer experience and engagement, working with cross-functional teams to resolve issues, process feedback, and enhance the research processes that improve issuer experience and satisfaction.Generating reports and insights through Power BI and presenting them in the monthly meeting with the management.Going on calls with companies to discuss their ESG efforts, resolve issues, and inform them about our processes.Successfully hosted a small-scale webinar with mid and small-cap companies to enlighten them about our methodology, process, and presence. Show less As a Senior Associate, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.Closely work with quality assurance, content, and technical teams to resolve clients’ issues quickly and effectively.Conduct process training for new joiners in the team.Own and drive continuous improvement within the process through various initiatives.Act as a backup to the team leader and actively engage with various stakeholders Show less

  • Manager, Issuer Relations - ESG Research

    Jan 2024 - now

  • Senior Associate, Issuer Relations (ESG)

    Oct 2021 - now