Wintrill D.

Experience

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  American Airlines (OBOX Solutions)

  Jan 2007 - Jan 2011

  •Responsible for maintaining all project management processes for the LMS Phase II project, including project goals, deadlines, metrics and budget. Maintained scheduled in MS Project and Rally Software; facilitated meetings, delivered milestones, weekly project status and dashboard updates (project red, green, yellow) Project documentation: mitigated issues and risk •Exercises independent judgment with little to no direction from supervisor and managed direct reports•Supervise testing, maintenance and monitoring of computer programs and systems including coordinating the installation of computer programs and systems; Advised clients regarding the nature of the information processing of computation needs; advise management on current system principles and necessary updates and recommendations•Supervise the expansion or modification of system to server new purposes or improve work flow; Interview and survey workers, observer job performance or perform the job to determine what information is processed and how it’s processed; Trained staff and users to work with computer systems and programs Show less •Manage Project Management Office and execute and control PMO activities for internal and external stakeholders; Ensured adherence to the System Development Life Cycle (SDLC) for IT projects•Initiated and conduct internal quality assurance reviews to ensure all Project Managers are adhering to the AA SDLC which includes Iterative and Agile Development Assess project milestones; prepared milestone reports and follow-up on action items. Audited projects for compliance; •Provided project office support to project managers, develop and baseline project schedules with input from project manager; Track project status including updating and reporting from detailed MS Project work plans; coordinate and track program activities (change mgmt, requirements, risks/issues, budget, and deadlines) Facilitated and documented risk analysis and mitigation plans as well as followed up on actions; Created organization MS Project template to standardize project planning•Responsibilities also include collecting and consolidating project team statuses/weekly activity reports and project team deliverables and sign off; Prepared and facilitated steering committee meetings and kick off meetings for each project; Prepared quality report score card for steering group.•Implemented reporting process for projects such as TADs and other reporting metrics based on Project Schedules; Created Lessons Learned Process for organization •Acted as Project Manager and Responsible for the successful migration of Sharepoint from eRoom to Sharepoint Server 2003 and SharePoint Services 2007; also serve as Sharepoint administrator for all of AA.com; which included being responsible for the project planning, scheduling, monitoring and reporting activities of the migration of 265 persons Show less

  • Project Manager

    Aug 2010 - Jan 2011

  • PMO Lead/Project Manager (Consultant) (OBOX Solutions)

    Jan 2007 - Aug 2010
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  Ericsson (PDS Tech)

  Jan 2011 - Apr 2011

  Quality Assurance Coordinator (Short Term Contract - 90 days)

   Performed the following quality audit activities: Performed audits on project, program and service delivery activities; Performed quality audits on the installation of Ericsson supplied products including switching, radio base station, and other supplied elements and products (microwave, routers, etc.), and/or site development installations.  Measured deliverables associated with assigned projects, generated, and distributed audit reports to Ericsson management and/or service providers and communicated results and requirements to other quality management, operations. Project Management functions: Assisted Ericsson Management in issuing and monitoring all corrective actions generated by the Ericsson Quality Audit program. Guided Project Management resources on proper project rollout documentation procedures and improvement processes. Monitored, reviewed and provided input to new and revised project documentation procedures and/or installation procedures. Assisted ASP's/SP's in issuing and monitoring all corrective actions generated by the Ericsson Quality Audit program. Guided Installation and Engineering resources on proper design and installation techniques and procedures. Show less

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  LSG Sky Chefs (SystemWare Professional Services)

  May 2011 - Oct 2011

  PMO/Assistant Project Manager (Consultant)

   Responsible for collaboration with managers of the targeted projects to develop cohesive project plans and timelines, budget plans, and risk mitigation strategies. Used SDLC Methodology for these projects. Responsible for the coordination, progress reporting, and momentum of the project. Responsible for ensuring that the project plans and finished products were appropriate business solutions. Primary Liaison with Business Units and departments for IT strategy, planning, and initiatives. Strategic Driver of Business Process Improvement – as an internal Consultant to department leaders. Managed all aspect of the Software Development Life Cycle (SDLC) including requirements definitions, development, testing, quality assurance, implementation, knowledge transition/post implementation support, functional SAP usage with focus on reporting and financials. Activities included: Requirements gathering and project prioritization, management of internal and offshore teams, software release management, management of Pilot test and User Acceptance test, communication planning, delivery, and rollout planning and execution. Show less

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  Chenega Logistics, LLC

  Nov 2011 - Nov 2012

  Project Manager (Consulting Analyst)

  • Managed software lifecycle projects, worked with business users to propose and document solutions for system modifications, developed and documented business requirements, managed project scope, budget, and objective schedules.• Worked with business users to keep them updated on the progress of projects, utilized problem solving and technical skills to effectively design, develop and document application designs or changes to an existing application.• Managed and assisted developers during the development stage of the project to ensure the business needs and requirements were being accurately addressed, provided and documented user training for new application and application changes. Managed the project’s day-to-day activities and implementation.• Troubleshoot help tickets to identify potential root causes of user reported bugs, Worked with developers to ensure work effort and quality of work met expectations. Developed proposals for business and technical projects, estimated project costs.• Functional responsibilities included: Requirements gathering and documentation, Process Re-engineering, Data modeling, Application Design and documentation, Liaison between business and technical team, Training users, Development of training documentation, QA, IT testing and user test coordination for applications, Project plans, Technical design and documentation, Functional design and documentation, Testing scripts, Status reports. Show less

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  American Airlines

  Nov 2012 - Sept 2015

  PMO Senior Infrastructure Project Manager, Enterprise Infrstructure (NTelicor, LP)

  Managed portfolio of projects for the Desktop Services Team including project tracking, project reporting, facilitating project status meetings, and supporting the delivery strategy for the overall team. Planned and managed Infrastructure projects from Initiation to Closure. Created project plans, timelines and allocated resources using MS Project utilizing Waterfall methodology.  Coordinated migration activities and cut-over plans for production and development applications. Managed a geographically dispersed team of IT resources to complete all aspects of the project, including estimation, planning, requirements, design, build, test, and migration. As the Lead Project Manager tracked and built metrics that aligned with the departmental objectives. Created master plans/schedules detailing project status, key milestones, and project risks. Led project status review meetings and maintained the agenda, post-meeting follow-up and bi-weekly Steering Team meetings. Consulted with Service Owners, management, vendors, and Engineers to assess the project needs and business requirements. Participated in acquisition integration between airlines as the lead PM for the Email and Office 365 migration. Show less

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  American Airlines

  Sept 2015 - Sept 2020

  Project Lead for Data Applications Production Support Team for onshore/offshore resources. Managed SQL Data Migration projects and served as Liaison between ETL Developers, BI Developers, Modelers, Architects, Engineers, Line Maintenance, Supply Chain and Operations to ensure production support tasks delivered in a timely manner.  Executed seamless migration of on-premises SQL databases to AWS and Azure Cloud/Database Migration Service, ensuring data integrity and optimal performance.  Developed and managed multiple project budgets, schedules, and weekly project status reports. Developed and managed continuous improvement and root cause analysis (RCA) programs.  Conducted resource management and estimation of production support work supporting IT Business units. Managed and coached project team including goal setting, performance planning, feedback, and development training. Maintained a master schedule and coordinated the delivery of all software releases. Managed and successfully delivered projects simultaneously for AA supply chain and aircraft critical software teams. Functioned as the Project Champion and ensured project work delivered on time and within budget. Show less Program Lead for Airbus and Boeing aircraft eEnabled ground systems teams. Facilitated weekly team meetings, Daily Standups, Sprint Planning, Back Log Grooming and Retrospectives. Created and maintained project budget, scope, schedule and project plans.  Performed risk mitigation for the Digital Aircraft Technology group. Led product owners and product development initiatives through solution delivery. Developed and motivated a strong team to achieve best in class results. Defined and managed a well-defined Project Management Process via PMO improvement initiatives to implement Best Practices for Agile Project Management during adaptation. Supported consolidation of project status information and progress reporting to CIO and the Global IT Senior Management Team. Created several workflows for ITSM Service Catalogs. Created User Criteria, HR criteria for knowledge base access in HRSD.  Implemented customization and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow. Show less

  • Sr. Data Project Manager PMO (Tech Ops)

    Jan 2019 - Sept 2020

  • Program Manger/Senior Project Manager

    Sept 2015 - Jan 2019
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  Iris Software Inc. (Citi)

  Oct 2020 - Dec 2022

  Release Project Manager/Business Analyst

  Supervised day-to-day staff, conducted resource management, work allocation, mentoring/coaching and other duties and functions as assigned. Provided a disciplined process for introducing required changes within the Information Technology environment. Gathered and documented functional requirements to ensure alignment with organizational objectives. Evaluated new IT developments and evolving business requirements by analyzing business processes and systems to align with industry standards.  Managed risks and resolved challenges impacting release scope, quality, and schedules. Planned release window and cycle across portfolios, components and managed communication of crucial release plan and changes.  Responsible for release and deployment planning of internal teams, testing, deployments, and closure of the release documents and recorded results in JIRA and Confluence workflows. As a Business Reporting Analyst, analyzed and compiled presentations and reports for leadership consumption. Documented data and metrics to identify risk, performance and quality issues, and significant variances and trends. Gathered data requirements and ensured outcomes met strategic goals. Show less

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  Mondo, Inc., (Caliber Home Loans)

  Dec 2020 - Sept 2021

  Sr. Project Manager/Scrum Master

  Provided project leadership and direction on assigned projects. Created and executed IT Infrastructure project plans and revisions as appropriated to meet changing needs and requirements.  Managed day-to-day operational aspects of IT Infrastructure projects and their scope and led project reviews for project selection.  Managed project stakeholders, project scope and expectations, and outsourcing coordination for multiple departments. Worked with project stakeholders and management to assemble the project team based on project scope and expectations, including, as necessary, cross-department and outsourcing coordination. Effectively applied Agile methodology and enforced project standards.  Completed initiative resulting in delivery of ServiceNow ITOM suite Asset, CMDB, Discovery, Event Management and Service Mapping. Show less

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  Zigatta Inc. (ORIX, USA)

  Jun 2022 - Apr 2023

  Sr. IT Project Manager/Scrum Master

  Oversaw development and implementation projects for application installation, integration, and migrations. Functioned as the IT point of contact for operational support. Work closely with business units and all levels of management to develop scope for various vendor projects. Delivered cost analysis estimates for projects and managed project budget. Created, organized, and managed project plans; devised procedures for integrating technology across customer base to improve processes and reduce costs.  Worked with offshore team who worked on UAT scripts and conducted user acceptance testing. Re-designed self service requests in ServiceNow for reporting. Created user stories and enhancements in ServiceNow based on functional requirements. Validated approvals for Change Management process. Maintained Issue management/resolution for production support, PCI audit and remediation. Monitored progress and provided accurate and timely reports to leadership and impacted teams.  As a Scrum Master, supported the production support and critical applications teams. Organized and facilitated all scrum related meetings (stand-ups, retrospectives, reviews, demos, etc.). Worked with the team to develop project plans, roadmaps and manage backlog. Communicated team plans, reported impediments for escalation, identified and managed risks. Monitored daily team backlog and ensured accurate to reflect the current state of the sprint. Worked with product owners and stakeholders to refine vision and establish priorities, goals, and metrics. Tracked and communicated team velocity and sprint progress to all affected teams and management. Organized and facilitated the product release by following all governance standards. Show less

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  Strategic Staffing Solutions, IT Firm (Wells Fargo)

  May 2023 - Apr 2024

  Lead Business Execution Consultant (Sr. IT Project Manager)

  Led cross functional teams to strategize, plan and execute programs, services, and initiatives Drove accountability for assigned initiatives, limit risk exposure, and created efficiencies as appropriate for a SharePoint Online (SPONL) Migration, Led Scrum and Kanban teams in using Agile Methodology. Ensured programs adhere to risk, compliance and privacy regulations and policies. Partnership with other Business Analysts from to ensure holistic solutions are achieved for initiatives across multiple products. Facilitated decision making and issue resolution, and support implementation of developed solutions and plans. Collaborated and consulted with members of the Business Execution team and team leaders to drive strategic initiatives. Influenced, guided, and led less experienced Strategy and Execution staff within the group. Met with users and stakeholders as needed to understand processes, pain points and system waste to identify data and analytics capability improvements. Translated business goals and end user needs into product strategy with defined product roadmap. Handled change ticket requests through ServiceNow applications. Evaluated and documented business processes and functional requirements for ServiceNow tool. Show less