Rosie R.

Experience

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  Law Offices of John C. Meyer – Chicago, IL

  Feb 1999 - Jun 2002

  Paralegal

  Secretary/Paralegal to sole-practitioner in insurance defense, personal injury and real estate practice. • Preparation of Interrogatory answers, subpoenas, notices, summons, depositions, motions, discovery answers.• Track and update attorney time using Timeslips program. • Accounts Payable and Receivable responsibilities including balancing company checkbooks. • Perform Customer Service duties to all inbound phone calls.

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  ISSA - The Worldwide Cleaning Industry Association

  Jan 2002 - Oct 2020

  Provide extensive leadership and strategy development for all ISSA divisions. Identify, evaluate, and utilize new areas for financial growth. Determine quarterly goals and oversee the development of all operations, sales, and marketing programs. +Oversee the operations of the organization+Manage the development, facilities, finance, human resources, information technology, office management, marketing & public relations departments as well as other business functions of the divisions+Ensure the organization has the proper functioning controls, administrative and reporting procedures, and systems in place to effectively grow the organization and ensure operating efficiency+Actively participate in and contributes to Board of Directors (BOD) Meetings, related committees, and other ad hoc work groups+Participate in financial and business planning, reviews financials and advises CEO of all direct financial decisions+Work closely with the Financial Controller to maintain the highest level of security and complete adherence to all HIPAA protected transactions+Lead continuous quality improvement initiatives through systems/process improvement.+Mentor and develop staff using a supportive and collaborative approach+Ensure staff members receive timely and appropriate training and development+Incorporate organization’s commitment to customer service and continuous quality improvement into daily work habits Show less Full executive management accountability for all membership and outreach operations while championing the development and direction of the new business intelligence unit for this global trade association with 9,300+ members. Responsible for the design and implementation of strategic plans, programs and technologies to meet organizational goals for membership growth and retention throughout the U.S., Canada and Latin America. Also provide leadership and strategic direction for the IT/web department encompassing all technology infrastructure planning and development for the entire enterprise.• Provide leadership and direction in the development of strategic plans to drive member growthand retention across all member classes spanning numerous populations and geographic regions.• Manage the acquisition, analysis, development and distribution of high-value business insightsvia member database analysis, technical and market research, and formal industry research.• Administer annual operating budgets for IT/web operations, business intelligence, Canada andLatin America, IEHA and ARCSI divisions, and overall membership totaling $5.4 million.• Leverage the ISSA global brand, resources and mission to drive initiatives that aid members to achieve EHS and profit goals.• Oversee the dissemination, analysis and application of complex, research-based data concerningmembership trends, demographic projections, industry direction and market shifts.• Develop performance incentives for the business unit directors and associate directors, and traindirect reports to create value-based incentives for all staff to achieve individual and team goals. Show less Managed all operations of the membership department, including industry and member data analysis, strategic planning, policy development, outreach and program development. Partnered with staff and peers to develop strategic plans for U.S. and international membership growth, retention and service delivery; developed and administered the annual department budget.• Cultivated a network of subject matter experts, peers and persons of influence across relevantorganizations, associations and groups for program bench-marking and outreach.• Oversaw the analysis of rich, complex member and industry data, including member feedback, andmodified policies, programs, processes and materials to improve performance across all KPIs.Highlights:➟ Instrumental in the successful growth of membership over the past 10 years (2008-2018) from4,000 to 9,000+ members within a progressively shrinking distributor market.➟ Collaborated with the IT department, data services team and web team to spearhead theimplementation and ongoing improvement of the AMS, member database and ISSA website. Show less Coordinated the comprehensive support and orchestration of services for a wide range of meetings, conferences and other events. Responsible for researching, evaluating, negotiating and establishing relationships/contracts with vendors, venues, hotels, meeting facilities and event contractors.• Managed event budgets, prepared cost estimates and financial reports, and coordinated all eventlogistics, including registration, staffing and problem solving.• Created and implemented forms, queries, booth designs, exhibitor service manuals and a varietyof database and website content. Show less

  • Vice President of Divisions, Membership, Outreach & IT

    Nov 2018 - Oct 2020

  • Vice President of Membership, Outreach, & BI

    Apr 2015 - Nov 2018

  • Director of Membership, Outreach, & IT

    Mar 2012 - Apr 2015

  • Associate Director of Membership & Outreach

    Apr 2008 - Mar 2012

  • Tradeshow Services Manager

    Jan 2002 - Mar 2008
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  Pioneer-A-Project

  Oct 2020 - now

  Executive Contractor

  • {Independent Contractor} - www.pioneeraproject.comNeed some help? I work with organizations looking for short or long term contract help. I have recently assisted with establishing all operational functions for a new division, including market research, internal operational infrastructure, establishing processes, and market strategies. No project is out of reach, so please don't hesitate to contact me and give your team a helping hand.

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  Cora

  Aug 2021 - Jan 2023

  Business Operations Consultant

  Tasked with establishing new corporate division. Scope of Work Includes:• Conduct a SWOT analysis• Work with legal on establishing entity, copyrights, patents, trademarks, legal agreements, and tax ID• Research and implement CRM & Data Processes• Establish Marketing, Sales, Outreach, and Partnership Strategies• Develop Financial Budget & AP/AR Processes• Develop HR Processes; Onboarding• Interview and hire marketing agency• Implement/Train Staff on Office 365 TEAMS, PLANNER, SHAREPOINT, ETC. • Manage relationships with partners/vendors Show less

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  ISSA-The Worldwide Cleaning Industry Association

  Jan 2023 - now

  Chief Global Membership Officer

  Responsible for ISSA's global membership strategy. This position requires a results-driven, collaborative, and inclusive leadership style, solid knowledge of best practices in membership activities, and an eye for what’s ahead.

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  National Association of Wholesaler-Distributors

  Mar 2023 - Oct 2023

  Association Executives Council - Director

  In my role, it’s important to uncover the AEC’s community needs. This will help with important improvement opportunities.