Prabhakar Singh

Experience

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  SBI Life Insurance Co. Ltd.

  Sept 2008 - Feb 2010

  Unit Manager

  KRA as INSURER: • Process of underwriting and its compliance till issuance of policy• Scrutiny of forms according to underwriting norms• Act as trainer for the team of advisors of the branch• Managing and guiding team of thirty advisors• Preparing new advisors for license exam• Policy servicing & query handling• Customers meet of existing customer of the company to educate them about various plans and other investment options• Managing renewal related queries of customers and generating renewal premium with proper customer follow up• Preparing MIS related to renewal data and also doing key analysis related to collection drivers Show less

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  HDFC Bank

  Jul 2010 - Dec 2012

  Backup Branch Manager (BBM)

  KRA as BANKER:• Doing Job of Personal Banker Authorizer handling all daily banking operations• Cash management of the bank• Underwriting & Policy Servicing• Doing Process Audit & SQ Audit in branch level• Maintaining high process and service quality compliance as per bank norms• Suspense Monitoring and Transaction monitoring• Customer meeting, complaint handling (CRM Management)• Form checking and processing• Acquiring new relationships for the bank• Managing a portfolio of preferred customers • Customer retention activities Show less

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  Axis Bank

  Dec 2012 - Mar 2013

  Operation Head

  KRA as BANKER:• Doing Job of Personal Banker Authorizer handling all daily banking operations• Cash management of the bank• Underwriting & Policy Servicing• Doing Process Audit & SQ Audit in branch level• Maintaining high process and service quality compliance as per bank norms• Suspense Monitoring and Transaction monitoring• Customer meeting, complaint handling (CRM Management)• Form checking and processing• Acquiring new relationships for the bank• Managing a portfolio of preferred customers • Customer retention activities Show less

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  GWB IT

  Mar 2013 - Jan 2014

  Project Manager

  KRA as PM & BA:• Business analysis for the web design and development projects• Preparing BA documents according to clients requirement• Acting as interface between client and team for free flow of information • Budgeting and cost analysis of projects and campaigns• Software Functional Testing and Support • Quality Assurance• Support production deployment of applications and perform “validation testing” • CRM & ERP integration consulting and project management• Affiliate Marketing• Recording and planning of sales activities in opportunity database• Contributed to making the sales pitch more effective and improving it for maximum results• Client interaction and delivery Show less

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  Adwortech Pvt Ltd

  Jan 2014 - Aug 2017

  Founder

  An ENTREPRENEUR:• In my startup journey I have successfully launched 2 products• One product was in Social sector and other in Healthcare domain• Social sector product name: Janta Choupal • Healthcare product name: Med108 • Acted as founder, product manager & team manager in both the startups• Won 4 business plan competition for Janta Choupal• Raised seed funding for Med108 • Due to lack of funds couldn’t scale my ventures and big life lessons learnt• Introduced Tag-In (India’s first anti-loss device) • Did survey & election campaigning for candidates in civic elections • 6/8 candidates won the election where our insights helped them a lot Show less

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  Vinfotech

  Mar 2016 - Aug 2017

  VP Product Management & Principal Consultant (Smart City, E-Governance)

  KRA as PRINCIPAL CONSULTANT:• Translation business needs into technical requirements that support the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training• Presales project management• RFP creation, Design Strategy• Solution architecture consultancy• Driving to root causes and able to identify trends, process improvement opportunities, and broader business implications• Planning, managing and driving efforts to successfully deliver client commitments• Generating business of government tenders by bidding on projects• Managing client delivery orientation with set standard and values• Maintaining client relations e.g. Local Government, Municipal Bodies, MinistriesKRA as PRODUCT MANAGER:• Understanding product requirement and suggesting the best solution with the proper framework• Interact with project management and development teams to develop a strong understanding of the product and its objectives• Making go to market strategies• Marketing activities towards brand building• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production• Determining product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.• Maintaining product management staff by recruiting, selecting, orienting, and training employees.• Document, track and escalate issues as appropriate for quick resolution Show less

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  KPMG India

  Aug 2017 - Feb 2018

  Senior IT & E-Gov Consultant

  • Consulting for E-governance Projects for Motor Vehicle Department of Maharashtra• Government Process Re-engineering (GPR) of Transport Department of Maharashtra by IT enablement• Capacity building practices across the department• Change management by imparting training to stakeholder and resolution of their day to day queries• Liasoning with various departments to implement processes smoothly• Training to stakeholders regarding new developed practices & processes• RFP creation and Bid Management• Vendor on-boarding and SLA monitoring• Project Management of Mobile App development for citizen services of Transport Department Show less

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  Palladium: Make It Possible

  Feb 2018 - Sept 2019

  Senior Strategy & Procurement Consultant

  1. IT & Strategy consultant for PCMC - City Transformation Office (CTO)2. Planning & Execution of strategy as the project outcome3. Procurement consulting by making RFQ, RFP as per the requirement4. Vendor Onboarding, Negotiation & SLA Monitoring5. Stakeholder engagement and client satisfaction6. Delivery management as per project schedule and client requirement7. Project Finacial Modelling & Risk management8. Consulting for building city identity of Pimpri Chinchwad by efficient use of IT and strategy mix.9. Building complex software (e.g. Cloud Computing Application) to address govt. requirements10. Application of Balance Score Card tool for strategy performance 11. Project dashboard conceptualization and implementation12. Government process re-engineering by utilizing IT-enablement and Blockchain (Smart Contract)13. Monitoring and suggesting best practice for procurement of services/solutions Show less

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  StraViso

  Sept 2019 - Feb 2020

  Senior Product Manager
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  Government Of Punjab

  Feb 2020 - now

  Deputy General Manager, Program Management & Digital Transformation

  1. Driving Digital Transformation & Business Solutions to Enhance Citizen Services in Punjab State2. Orchestrating Integrated Program Management for Government Schemes3. Spearheading Enterprise Software Development & Management for Service Delivery.4. Innovating Business Process Re-engineering and Implementing emerging technological interventions e.g. AI/ML/Blockchain/Data Science in various service delivery aspects.5. Stakeholder Engagement and Effective Team (Technical and Functional) Leadership. Show less