Md Ahmar Danish

Experience

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  Telesonic Networks Limited

  Oct 2012 - Aug 2014

  DSL Engineer

  1. Installation & Provisioning of Del & Broadband Services to Residential Customers2. Troubleshooting of Network & Devices within stipulated SLA3. Configuration of Modems, Routers or additional devices as per customers requirement4. Maintenance of Network Elements & Equipment to ensure smooth networking service

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  Etisalat

  Sept 2014 - Dec 2024

  Operations Engineer

  Reporting to: Operations ManagerDepartment: Customer OperationsSection: Consumer Field Services (AUH)>>>Key Projects/Contributions:1. FDH & Network Elements Uplifting: Completed the Upliftment of 250+ Indoor & Outdoor FDHs, JCs and DCs across AUH2. 1G HSI Pilot Project: Deployment, Implementation & Testing of 1G Services to CXOs & Senior Management3. Facilitated Insourcing and deployment of 1200 Vendor Staffs under the 713H initiative, overseeing onboarding processes to ensure smooth integration and operational readiness.4. Fleet Optimization: Vehicle Optimization Plan (VAN Sharing Project)>>>Key Responsibilities includes but are not limited to:-1. Assisting Operations Manager/Director in daily operational activities.2. Monitor faults and provisioning SLA/KPIs and generate progress reports and performance dashboards.3. Implement and document Standard Operating Procedures (SOPs) for new or revised policies and processes, ensuring clear and consistent operation.4. Work closely with the team to ensure compliance with Etisalat quality audits in all standards and processes.5. Provide support to field staff by facilitating access to necessary tools, training, and resources for efficient operations.6. Conduct workload assessments to determine resource allocation needs and facilitate the movement of resources ensuring optimal utilization and productivity across the team.7. overseeing the validation of service delivery and BoQ and approval of vendor invoices.8. Work closely with the team to analyze and assess BRDs, provide feedback from a field operations standpoint to enhance overall project alignment and effectiveness. Show less