Bwalya Chanda

Experience

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  AB Bank Zambia Limited

  Jan 2015 - Jan 2016

  Cient Advisor

  Bank related inquiries and customer service, Account opening, cross selling of bank products, transfer order transactions (national and international),loan applications, loan disbursements, etc.

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  Standard Chartered Bank

  Jun 2016 - Aug 2022

  Planning & leading ITO related projects, Process Improvement & Banking Operations. 1. Procurement, Vendor & Contract Management.2. Mail & Distribution process management 3. Payment Switch Operations (VISA, Mastercard, NFS)4. Suspense Accounts management. 5. Bulk Cash management. Information Technology and Operations Sales role for the sale of Bank products

  • IT Project Manager

    Jan 2021 - Aug 2022

  • Manager, Mail & Distribution

    Apr 2018 - Jan 2021

  • Customer Support Analyst

    Aug 2016 - Mar 2018

  • Business Development Executive

    Jun 2016 - Aug 2016
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  Yango

  Aug 2022 - Jan 2024

  International Project Manager

  Managing & Leading projects for active growth, mature and competitive markets.

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  Probase Group

  Jan 2024 - Nov 2024

  Group Business Development Manager

  As Group Business Development Manager, I am a dynamic and strategic professional responsible for driving business growth through the identification and pursuit of new opportunities. This role involves developing and executing comprehensive business development strategies, fostering key client relationships, and overseeing project lifecycle of different business growth projects. I am responsible for leading the business development team in achieving sales targets, negotiating deals, and expanding market reach. Simultaneously, I will effectively plan, execute, and monitor Business Development projects, ensuring timely delivery and adherence to quality standards. Show less

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  Yango

  Nov 2024 - now

  Head of Operations

  Leading efforts to drive operational efficiency across logistics and restaurant operations. Key responsibilities include:- Enhancing courier and restaurant performance through tracking and reducing order cancellations, delivery delays, and improving speed, quality, and fraud prevention.- Ensuring quality restaurant content and strong support for partners, while optimizing courier resources.- Managing costs within budget, developing automated control systems, and generating insights for key business decisions.- Spearheading nationwide initiatives to boost performance metrics, alongside managing and developing the operations team. Focused on creating a seamless, high-quality experience for both customers and restaurant partners. Show less