Gaurav Yati

Experience

• 

  Honda Cars India Ltd

  Jul 2018 - Jun 2020

  Warranty Incharge

  • Making Warranty claims, technical reports and service requests through D’LITE.• Managing and assisting other colleague (service advisors).• Reporting all Report to management.• Maintaining SOP, 5S and KAIZEN in Workplace.• Handling customer complaints via E-mail /Calls

• 

  CarDekho

  Jun 2020 - Dec 2022

   Reporting to Manager of Operations and directors. Managed IM cases, enhanced dealer experience of procuring cars. Managing Certifications for the B2C project of CarDekho. Managing Post Sales Grievances (warranty complaints) and operations with dedicated aligned repartees. Working on customer centric approach to safeguard brand value and customer interests. Assisting the procurement team by providing the service history of the vehicle.  Managing Pan-India Pre-delivery Store complaints of vehicle. Handling the cost estimation of fresh Refurbishment vehicles and assuring the vehicle to be certification. Adding Dealers or vendor for refurbishment of vehicles. Managing the Ground staff of allocated areas and helping them with certification of vehicles. Allocating Fresh refurbishment cars to vendors as per their capacity and assuring all work completed in targeted time and cost.

  • Assistant Manager - Refurbishment Department

    Dec 2021 - Dec 2022

  • Job Controller - Refurbishment Department

    Jun 2020 - Dec 2021
• 

  CARS24

  Dec 2022 - now

  Team Lead - Quality Assurance

  • Reporting to Manager of operations and Directors.• Managing Certifications of the B2C project of Cars24.• Worked closely with the multi tasking team for the quick closure of complaints and escalations.• Working on customer centric approach to safeguard brand value and customer interests.• Worked on the core ethics and morals of customer service operations to maintain the best CSI.• Maintaining SOP, 5S and KAIZEN in Workplace.