Trisha Ghosh

Experience

• 

  Tata Consultancy Services

  Oct 2018 - Aug 2021

  Business Analyst

  • Managed 5-member team to improve incident management and reduce post-set up technical issues by 50%; led team of 2 interns to conduct root cause analysis of support issues with implementation across 3 client sites.• Formulated methods to capture system defect trends and reduced defects by 50%; designed defect management process to ensure quality assurance, assist project management and risk management.• Gathered customer feedback to guide product improvements and introduced client incentives to increase customer satisfaction by over 30%; communicated with business development team of 25 to devise client focused product strategy.• Performed second line support consultancy for 4 partners, providing customer solutions on issues in Customer Facing Applications (CFAs); achieved weekly targets, maintaining and updating company’s knowledge asset management system.• Verified databases supporting company's suite of applications to support data analytics, business intelligence, gain competitive insight, examine costs; improved organization's bottom line by 25%.• Defined and implemented data file structures, indexing methods and database schemes, using MySQL and Oracle database to perform 200+ queries and subqueries in one week.• Coordinated with technical experts to develop proprietary data set of 20 client applications; analyzed proprietary data set and performance of competitors to devise change management strategies. Show less

• 

  Microsoft

  May 2022 - Aug 2022

  Capstone project
• 

  Brown Thomas Arnotts

  Nov 2022 - Mar 2023

  Business Analyst
• 

  ESB

  Mar 2023 - now

  • Senior Business Analyst

    Mar 2024 - now

  • Agile business analyst

    Mar 2023 - Mar 2024