Neil Robins

Experience

• 

  Aviva plc

  Jan 1995 - Jan 2013

  Change Consultant

  Responsible for effective delivery of change into operational areas. Activities included:Involvement in forum groups to identify the need for change.Assessment of benefits and impacts to operationsInfluencing the approval or rejection of a request for changeGain stakeholder / sponsor buy-in Identify specific operational and customer needs e.g. process change, training, customer mailingsWork closely with Business Change and IT colleagues to produce project documents detailing requirements, solutions and implementation plansCommunicate regularly with operational stakeholders feeding back to project team when adaptations to project plans were requested and managing the process of gaining stakeholder sign off.Plan, design, coordinate and support any required operational activities e.g. recruitment, team restructuring, training, forecasting, change to risk and control processes, provision of new customer literature. Input to test plans and defect management and resolutionProduce live commissioning plans and manage the commissioning of system changes and handover from project team to business as usualPost implementation reviews of successes and areas for improvements Show less

• 

  Grant Thornton LLP

  Oct 2013 - Dec 2019

  My role at Grant Thornton focuses on initiatives to enhance the quality of our client service and manage the service related risks that may impact our clients or Grant Thornton. I have a broad knowledge of financial planning and I am diploma qualified. In 2013 I took up a redundancy opportunity after 18 years with Aviva and joined Grant Thornton in their Wealth Advisory Operations Team.My role focusses on monitoring and improving processes, maintaining and developing the Training and Competence scheme and monitoring and reporting against Treating Customers Fairly objectives.

  • Wealth Advisory Operations Manager

    Mar 2018 - Dec 2019

  • Wealth Advisory Assistant Manager

    Jul 2015 - Mar 2018

  • Wealth Advisory Operations Executive

    Oct 2013 - Jul 2015
• 

  Abrdn

  Dec 2019 - now

  Support Services Analyst
• 

  Kingswood Group

  Apr 2022 - now

  Project Manager