Jacob Rachel

Experience

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  Chili's

  Jan 2014 - Aug 2015

  Server

  • Organized and prepared the floor area, including cleaning and setting tables, during assigned shifts. • Boosted customer satisfaction by prioritizing exceptional service and maintaining a friendly attitude.• Collaborated with and provided assistance to other staff members as needed.

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  Blue Wing Project Management Solutions, Inc.

  Jun 2017 - Aug 2018

  Desktop Support Technician

  • Leveraged strong problem solving skills to support end users with hardware and software use and issues. Troubleshooting Microsoft Office system and any computer hardware issues.• Tasked with installing and configuring a wide variety of new computers and printers. • Updated existing computers with new software updates and performed maintenance as needed. • Maintained accurate records of all new and existing issues related to IT.

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  Texas Entertainment Group

  Jul 2017 - Aug 2018

  Event Coordinator

  • Oversaw all aspects of equipment setup, breakdown, and maintenance for events – community events / festivals, corporate events, private parties, etc.• Provided efficient solutions to technical issues with sound, stage, lighting, and photo equipment by conducting in-depth troubleshooting. • Promoted a positive and effective work environment by overseeing and training event staff at large venues. • Educated clients on event logistics and safety for both small-scale and large-scale events. Show less

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  STELLAR Home Theater & Beyond

  Oct 2018 - Jul 2019

  Installation Service Technician

  • Assisted residential clients by installing, programming, and providing support for audio, video, and home automation products. • Prioritized accuracy and quality while servicing and repairing network and equipment racks. • Utilized expert knowledge to develop and run category, coax, conductor, and other types of wiring.• Cultivated rapport with customers by efficiently addressing and resolving concerns and issues.• Adhered to all equipment and operational guidelines and protocols to ensure safety.• Participated actively in professional development opportunities to maintain up-to-date industry knowledge.• Investigated system requirements, gathered components, and performed acceptance tests to deliver optimal service. Show less

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  Elusive Integrators

  Aug 2019 - now

  Lead Technician

  • Install, program, and support audio/visual and automation products for a variety of commercial clients. • Handle the development and installation of networking and equipment racks.• Demonstrate expertise in running and developing custom-made wiring, including category, coax, conductor, and others. • Develop innovative and effective solutions to successfully resolve complex issues.• Gain a deep understanding of client needs in order to deliver the appropriate support.• Ensure a positive client experience by consistently delivering exceptional service.• Identify key areas for improvement and provide comprehensive recommendations. Show less