Paula Cristina Mardonado

Experience

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  IBM

  Mar 2005 - Apr 2008

  • Business travel, USA Raleigh (North Carolina), on 2005 March for Monarch Project transition to IBM Brazil.• Monitoring / Recovery of system for 20 accounts (Monarch Project) in IBM operations through Monitoring tools: TEC (Tivoli), NMC, Netview 6000, Bloodhound, Mercury, Nagios, Netmon, ECS, HP Open View and Problem&Change tools: ManageNow, Remedy, Sitelog and Service Center.• Quality Analyst making monthly reports of Service Level Agreements.• Monitoring / Recovery of network systems for NetOps Project and 1st level Network support (Problem determination). Show less

  • Network Engineer

    Nov 2006 - Apr 2008

  • Monitoring and Recovery of systems

    Mar 2005 - Oct 2006
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  AT&T Global Network Services

  May 2008 - now

  Network Engineer

  • Provided Tier 2 level support to the Dow Chemical and Rohm Haas account located in US, Latin American, Canada, Europe and Asia Pacific, managing VPN networks and clients, performing problem determination in global IP networks with switching and routing protocols such as OSPF, RIP, EIGRP and BGP. • Troubleshooting in a variety of Telecom Services, especially with technologies related with PPP, HDLC, ISDN, Frame Relay, ATM, MPLS.• Operation (WCS tool), troubleshooting, remote configuration/installation and replacement of network devices such as switches, routers, Access point.• Troubleshooting and replacement of Riverbed devices (models 1520, 2020)• Daily conference call with supports like (server, workstation and exchange team) to perform troubleshooting together to isolate and resolve the issue.• Sharepoint database updated with some tips to help in the troubleshooting making our work faster and efficient. Show less