Moustafa Sami

Experience

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  Raya Contact Center

  Mar 2012 - Feb 2015

  Technical Support Engineer

  Technical Support Engineer for Etisalat UAE ,Supporting Etisalat UAE customers’ - trying to solve customers technical issues -remotely - and advising .1- Home service (Landline ,PBX systems , home internet “physically units as ONT, routers ,internet problems as speed issue ,configurations ,TV Channels and TV box ).2- Etisalat public payment systems machines .3- Domains , email and hosting .4- Escalation for any invoices issues and creating technician visits tickets .5- Promoting for the new items and services Etisalat UAE provides to the customers . Show less

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  Teleperformance Egypt

  Feb 2015 - Mar 2015

  Technical Support Engineer

  Technical Support Engineer for Huawei devices,Supporting and solving Huawei’s middle eastern customers -remotely - in the technical problems in their units “ mobiles , tablets , smart watches , routers ,....etc. “

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  Computek International

  Apr 2015 - Oct 2016

  Engineer

  Computek International (Higher Education Section ) , Providing governmental and private universities and institutes with new learning technologies experiences.1- cooperate with teaching staff to integrate and provide more effective teaching experience by finding new ways to facilitate and make learning more enjoyable and effective .2- Promoting ,demonstrating and installing interactive displays “ smart Board , interactive projector and smart classrooms “ smarttech.com3- Promoting ,demonstrating and installing language labs “ sanako.com”4-Promoting ,demonstrating and installing OMR (Optical Mark Recognition) system (remarksoftware.com).5- Promoting ,demonstrating and installing virtual labs ( physics , biology ,chemistry ). 6-Promoting for medical simulators ( Human - vet ) for medical section facilities .” medical-x.com ,.....7- Promoting and installing technology devices ( PC, Laptops,scanners , telescopes, monitors , podium, tablets ,CCTV ,zero dust solution rooms , software....etc)Responsible and succeeded installing in the following governamental universities ( Ain Shams , Alexandria , Bani Sueif , Fayoum , Damanhour ) and in private universities as ( BUC ,ACU, CIC ,O6U, MUST, Badr ,pharos university …. ). Show less

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  Alkhalig Medical Company

  Oct 2017 - Sept 2021

  Responsible on the communication between the company and forgien /local partners , improving the operational systems, processes and policies. follow up reporting, information flow and management, business process and organisational planning.Manage to increase the effectiveness and efficiency of Support Services.Responsible for the preparation and organisation of documents for tenders, Quotations..etc.Searching for new products relative to the Egyptian medical market.Follow Up the registration process .Follow up the warehouse and stock .Arrange orders and follow up the shipping , packing process .Promoting and demonstrating for our customers the service/products we provide .Working with Abbott medical/ St,Jude medical , thermasolutions , angiodynamics , Gamida , Sonoscape , Fisher …… Show less

  • Human Resources Manager

    May 2021 - Sept 2021

  • Operations Manager

    Aug 2018 - Sept 2021

  • Marketing Manager

    Jun 2018 - Sept 2021

  • Engineer

    Oct 2017 - Aug 2018
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  Diros RF - Health care medical Egypt

  Oct 2021 - Jan 2022

  Chief Operating Officer

  - followup the day-to-day administrative and operational functions of a business.- help in creating the company hierarchy- Build sales TeamsDistributor for :Pain Management : Diros Technology Inc. (Diros OWL® RF Products)

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  International Medical Group

  Jan 2022 - May 2022

  Operations Manager

  - Overseeing day-to-day operations .- Overseeing human resource management.- worked with (distributor): Pain Managment :TOP Lesion Generators (Japan/Netherland) https://www.equip.nl/ .Pain management : Seawon Meditech Co(Korea) http://www.seawonmt.com/Apron : choiworld (Korea) http://www.choiworld.com/

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  Technology Valley Medical Supply

  May 2022 - now

  Identify and secure new business opportunities: This involves researching markets, finding potential clients and partners, and developing strategies to enter new markets.Develop and manage relationships: build strong relationships with clients, partners, and industry influencers. trying to understand client needs and create mutually beneficial proposals.Negotiate and close deals: negotiate contracts, pricing, and terms to secure deals that benefit their company.Track and analyze results: monitoring progress toward sales goals, identify trends, and adapt strategies as needed. Show less

  • Business Development Manager

    Jan 2024 - now

  • Operations Manager

    May 2022 - Mar 2024