Vickie Lucas

Experience

• 

  Behavioral Health Kansas City

  Apr 2016 - Feb 2019

  Conducted thorough intake assessments and educated families on available ABA services.Streamlined insurance credentialing processes, enhancing operational efficiency and client satisfaction. Delivered direct therapy to children on the autism spectrum, contributing to client progress through individualized treatment plans.Maintained HIPAA compliance while ensuring effective communication with families regarding client outcomes.

  • Intake Coordinator

    Jun 2018 - Feb 2019

  • Registered Behavior Technician

    Apr 2016 - Jun 2018
• 

  ACI Learning Centers

  Feb 2019 - May 2020

  Office Manager

  Managed day-to-day operations, ensuring a safe and efficient environment for staff and clients.Optimized client utilization hours by 60% through effective scheduling and resource management.Collaborated with the Clinical Director to improve service delivery and client engagement.

• 

  Willow ABA Services

  May 2020 - Jan 2024

  Outreach & Recruiting Manager

  Established partnerships and hosted events, resulting in a 25% increase in clientele through community engagement.Managed the recruitment lifecycle, achieving a 90% fulfillment rate across multiple clinics.Developed and executed marketing strategies to enhance brand visibility and community outreach.Supervised a diverse team, optimizing schedules and streamlining onboarding processes for efficiency.Conducted compliance audits and billing reviews, improving operational efficiency and revenue cycle management.Analyzed performance metrics to implement strategic improvements, enhancing client satisfaction and service delivery. Show less

• 

  Soar Autism Center

  Jan 2024 - Oct 2024

  Clinic Operations Director

  Ensure adherence to operational processes, maintaining high standards of clinic cleanliness and organization.Analyzing key operating metrics (budget, efficiency, non-billable hours) to forecast performance and implement improvements.Collaborate with the Scheduling Manager to optimize daily schedules, minimizing client cancellations.Identify and resolve operational challenges through strategic policy recommendations.Foster strong relationships with families and caregivers, enhancing communication and ensuring high client satisfaction scores (NPS). Show less

• 

  Action Behavior Centers - ABA Therapy for Autism

  Dec 2024 - now

  Senior Clinical Talent Advisor