Tirthankar Mishra

Experience

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  بيت.كوم (Bayt.com)

  Apr 2016 - Sept 2016

  Project Coordinator

  -Hands-on Approach to backend working of Bayt.com and report generation-Worked on VFairs (Virtual Events Platform) project. technical projects and Virtual fairs like Eliquaat and VeteransConnect.net- Currently working on UAE National Internship Fair which includes contacting with potential companies and available internship prospects.- Working with various other projects like ResumeLance.com where work includes CV compilation and report generation.

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  DHL Global Forwarding

  Oct 2016 - Apr 2023

  In my role as a leader in digital transformation projects, I have successfully implemented a variety of initiatives aimed at modernizing organizational processes. Serving as both product owner and project manager, I have been intricately involved in every aspect of project lifecycles to ensure seamless execution and successful outcomes. Strategic Planning: Leading end-to-end planning and preparation for digital product launches, involving meticulous mapping of project timelines and milestones to guide our teams towards success.Cross-Product Collaboration: Collaborating effectively with other product owners to facilitate cross-product management, ensuring cohesion and alignment across multiple initiatives within the digital transformation portfolio.Stakeholder Engagement: Conducting thorough stakeholder analysis and management to navigate project complexities and ensure stakeholder satisfaction throughout the journey.Change Management: Managing change requests in response to evolving customer requirements, ensuring that project scopes remain aligned with stakeholders' needs.Requirements Management: Overseeing the management of project requirements and user stories, guiding core team planning efforts to ensure alignment with project objectives.Communication and Coordination: Organizing regular coordination meetings to foster open communication and discussion among stakeholders and core teams, enabling swift decision-making and issue resolution.Problem-Solving: Facilitating problem-solving efforts and managing work schedules to mitigate bottlenecks and ensure project progress remains on track.Project Closure: Concluding projects with comprehensive closing meetings, facilitating smooth handovers to operational management, and ensuring seamless transition and ongoing support. Show less Monitor Performance:Conducted daily/weekly performance monitoring using advanced analytical tools.Analyzed deviations from expected outcomes and identified trends for further investigation.Identify Root Causes:Employed root cause analysis techniques to investigate process deviations thoroughly.Collaborated with cross-functional teams to identify underlying issues impacting performance.Document Processes:Documented end-to-end processes to ensure clarity and consistency for stakeholders.Communicated process documentation to both internal teams and external partners.Standardize Work Models:Streamlined complex processes into standardized work models for enhanced efficiency.Implemented best practices to simplify workflows and improve overall productivity.Set KPIs:Established Key Performance Indicators (KPIs) and management schedules to track process and project performance.Aligned KPIs with organizational objectives to drive continuous improvement.Resolve Issues:Utilized Time Motion and Gemba Walks to observe processes firsthand and identify opportunities for improvement.Applied problem-solving methodologies to resolve issues promptly and prevent recurrence.Create Reports:Customized and designed reports tailored to meet the specific requirements of stakeholders.Utilized data visualization techniques to present complex information in a clear and concise manner.Manage Escalations:Developed and managed escalation matrices to facilitate efficient resolution of issues.Established clear escalation paths to address critical issues and minimize disruptions.Create Documentation:Developed and managed document matrices and Customer Improvement Plans to maintain comprehensive documentation.Audit Quality:Managed quality audits to assess adherence to standards and identify areas for improvement.Implemented corrective actions based on audit findings to enhance process quality and compliance. Show less Efficient Carrier Coordination: Orchestrating seamless communication with carriers to ensure accurate tracking of Actual Time of Arrival (ATA) and Actual Time of Departure (ATD), optimizing logistical processes.Multi-shipment Oversight: Monitoring multiple shipments concurrently, I meticulously planned trucking logistics and cargo assembly, implementing efficient milk run strategies for enhanced operational efficiency.Strategic Vendor Assessment: Conducting thorough price comparisons among various vendors for trucking services, selecting the most optimal solutions to meet client needs while minimizing costs.Regulatory Compliance Management: Collaborating closely with customs departments, I navigated various approval requirements, ensuring smooth and timely clearance processes for shipments.Proactive Cost Management: Anticipating potential detention/demurrage costs, I provided proactive notifications to customer service and clients based on delivery plans, mitigating financial risks.Customized Resource Arrangement: Arranging supplementary resources such as forklifts, cranes, or specialized equipment as per cargo delivery requirements, ensuring seamless execution of logistical operations.Timely Data Entry: Maintaining meticulous records, I entered timestamp and Key Performance Indicator (KPI) data into systems promptly, providing clients with real-time visibility into operational performance. 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  • Project Management Lead

    Oct 2018 - Apr 2023

  • Lead Project Coordinator

    Oct 2017 - Sept 2018

  • Operational Specialist

    Oct 2016 - Oct 2017
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  Aramex

  May 2023 - now

  Senior Freight Business Performance Leader

  As Senior Process Excellence Leader, I drive digital transformation initiatives, oversee projects, and engage stakeholders to ensure organizational success. Leveraging advanced analytics tools such as Power BI, I meticulously develop and manage Management Information Systems (MIS) reporting structures to cater to the diverse reporting needs of our global, regional, and local stakeholders.In my role, I lead the identification and implementation of Key Performance Indicators (KPIs) to enhance process control and efficiency. Leveraging these metrics, I spearhead efforts to streamline workflows and optimize operational processes through the integration of cutting-edge automation solutions, improving productivity and cost savings across the organization.Currently, I oversee multiple global projects, ensuring strategic alignment with organizational objectives and driving impactful outcomes within specified timelines and budget constraints. Through effective leadership, cross-functional collaboration, and a relentless pursuit of operational excellence, I consistently deliver tangible results and position the organization for sustained success in an ever-evolving business landscape. Show less