Jaime Castro, MBA, LSSBB

Experience

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  HSBC Retail Banking and Wealth Management

  Jan 2006 - Jan 2009

  Relationship Banker

  Cross-sold a wide range of personal consumer and business banking solutions that included lending, and investment products. Educated customers on new banking services and wealth management strategies, including their short-term and long-term goals.Key Accomplishments:- Led an initiative that increased the Spanish-speaking retail customer base by 75%. - Generated $2 million in new business to the bank and generate 50+ new accounts every month by working with both new and existing customers. - Obtained Series 7, 63, Life and Health Insurance licenses, NASD Registration. Show less

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  Rent-A-Center

  Jan 2009 - Jan 2014

  Manager

  Oversaw the selection, training, supervision, mentoring, and evaluation of personnel to ensure attainment of high individual productivity and achievement of responsibilities.• Coached team to deepen customer relationships and increase client acquisition and retention. • Developed and executed integrated sales, relationship, and credit strategies that aligned with the area business plan to achieve desired revenue goals.Key Accomplishments:- Achieved multiple store of the month awards- Increased revenues in the first year by over 50k monthly Show less

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  Bridgestone Americas

  Jan 2014 - Jan 2017

  General Manager

  Led successful teams that generated over $2 million in revenue growth the first year. Responsible for overall area operations and P&L management. Established Key Performance Indicators (KPI), strategic operating goals, productivity & efficiency improvements, and cost reduction programs that consistently improved performance quality and exceeded customer satisfaction goals.- Exceeded labor demand forecasts reducing labor costs 30% YOY - Reduced OIR rate by 2.3 points by implementing safety training programs - Delivered 86% year over year growth in B2B Sales- Decreased employee turnover by 20% through active coaching and development while creating a customer-centric environment. Key Accomplishments:Bridgestone President's Challenge Award recipient 2016. Awards included:- Top 10% growth across all business units- Top Ranking area in Zone for Total Sales, Units sold and Customer Growth Show less

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  PPG Industries

  Jan 2018 - Aug 2020

  Learning & Development Manager

  Developed/designed, implemented, facilitated, and administered blended learning approaches that incorporated multiple training approaches, including print-based, instructor-led, e-Learning, and web-delivered training programs.- Liaised with the Executive management team to determine upcoming initiatives and required regulatory training. - Led regional teams by assigning and reviewing individual projects, monitoring instructional strategies for adult learners, and providing input on evaluating team members.- Worked closely with development teams to create videos (animated and filmed), simulations, and role-play scenarios into eLearning modules for deployment in the LMS system.- Facilitated training initiatives for executives, managers, and supervisors on coaching and performance management that increased monthly sales revenues.- Developed, managed, and assessed reports to determine trends and set benchmarks to attain corporate goals.- Led and managed onboarding activities for the Architectural Coatings business segment in Central US and Puerto Rico. Activities reduced onboarding time by 30% through a systematized training approach nationwide.- Trained and mentored new employees on customer support issues, product knowledge, product application, and sales tactics and methodology.Key Accomplishments:- Contributed to the creation, implementation, and training of SAP Hana CRM - ClientLink- Initiatives produced a 15% increase in sales revenue nationwide post-training Show less

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  Walmart

  Aug 2020 - now

  Led a team of Learning and Development professionals responsible for the Training, Communications, and Knowledge Base support of the Walmart eCommerce audience. Oversaw communication, content management, learning strategy, technology, and measurement/effectiveness efforts to increase frontline associates and leader knowledge, skill, and job support tools. Collaborated with cross-functional teams, project/product teams, and operations partners to provide end-to-end learning experiences. My team provided the Walmart eCommerce channel with the creation and execution of New Hire training, New to Role, Cross-Training, Just in Time, Career Progression, and Leadership development. Managed the online content for knowledge base and communications that support the associates on the job.• Worked closely with the product development team to implement the GLS warehouse management system at FC7006• Created, developed, and implemented the DFW1 training site that centralized all GLS related associate work instruction for all paths• Created and established tools to track, analyze, manage, and schedule associate growth and trainer effectiveness• Recognized as support leader of the month for January and March 2021 at FC7006 Show less

  • Sr. Manager II, Process Standardization - Supply Chain Operations

    Jun 2022 - now

  • Manager II, Implementation & Sustainment - Consolidation Network

    Jun 2021 - May 2022

  • Learning & Development Manager - Fulfillment Network

    Aug 2020 - Jun 2021