Oluchi Tracy Okoro

Experience

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  Leadway

  Apr 2016 - Aug 2018

  Customer Relationship Executive

  Identified product improvements/new products by remaining current on Industry trends, market activities, and competitors.Increased revenue and accounts by 35% through upselling and cross-selling, resolving customer queries and developing new relationships.Ensures that the set retention rate of the portfolio is effectively met through increased sales, renewals and cross sales.Interviewed prospective clients to get data about their financial resources, discuss existing coverage and explained the features of various policies involved. Show less

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  Nigerian Institute of Journalism

  Oct 2016 - Sept 2017

  Human Resources Assistant

  Handled and effectively delivered the responsibility of updating our internal databases with new employee information, including contact details and employment forms, and gathered payroll data like leaves, working hours and bank accounts.Supported & coordinated internal and external meetings, training, venues, logistics, provision of materials and refreshments, particularly during multiple meetings.Prepared HR-related reports and addressed employee queries and requests regarding compensation & benefits, rules and regulations while handling complaints and grievance procedures.Assisted with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts. Show less

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  UBA Group

  Mar 2018 - Oct 2022

  Human Resources Specialist

  Building business by identifying and selling prospects; maintaining relationships with clients.Identifying business opportunities, prospects and evaluating their position in the industry; researching and analyzing sales options.Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Establishing, developing and maintaining positive business and customer relationships.Responsible for executing account plans of the clients they cover, establishing and maintaining an understanding of the client and their needs and working collaboratively with the GAM, RAM, and product partners to provide holistic and well-designed solutions that meet client needs.Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Resolving product or service problems by clarifying the customer’s complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustments following up to ensure resolution.Engagement with other Commercial Banking Partners and Ensure Compliance of all accounts in the portfolio.Forwarding, upselling and cross-selling opportunities to the sales team to promote high-quality sales. Show less

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  Advertising agency

  Oct 2022 - now

  Human Resources Generalist

  Advertising agency i initiating, managing, and implementing paid marketing communications. In addition, some agencies have diversified into other types of marketing communications, including public relations, sales promotion, interactive media, and direct marketing. Agencies typically consist of four departments: account management, a…