Zahir Uddin

Experience

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  Unitech

  Jan 2013 - Dec 2016

  Relationship Manager

  Main responsibilities:• Client Relationship Management• Client Support• Sales and Business Development• Account Management• Client Retention• Collaboration

• 

  Virtual Edge

  Jan 2015 - Dec 2021

  Telemarketing Representative

  Main responsibilities:• Cold Calling and Lead Generation• Customer Relationship Management• Qualifying Leads• Data Management and Reporting• Meeting Sales Targets• Script Adherence and Adaptation

• 

  Upwork

  Jan 2019 - Jan 2021

  Data Entry Specialist

  Main responsibilities:• Data Extraction• Data Input• Data Verification• Data Cleaning• Record Maintenance• Report Generation• Data Retrieval• Confidentiality

• 

  RajIT Solutions Ltd.

  Jan 2019 - Jan 2021

  Project Manager

  Main responsibilities:• Project Planning• Team Coordination• Budget Management• Timeline Management• Risk Management• Stakeholder Communication• Quality Assurance• Reporting and Documentation

• 

  Kyndryl

  Jan 2022 - now

  Major Incident Manager (Senior)

  Main responsibilities:• Incident Coordination• Ticket Management in Service Now• Root Cause Analysis• Stakeholder Communication• Documentation and Reporting• Process Improvement• Resource Allocation• Escalation Management• Post-Incident Review• Stakeholder Engagement• Continuous Monitoring of Incident Status• Collaborating with Problem Management for Long-Term Fixes• 24/7 Shift Work with Different Time Zone