Ahtesham Javed

Experience

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  Concentrix

  Jul 2021 - Jan 2023

  Customer Service Representative

  1. I was a part of the Inbound LOB wherein I had to answer calls and consecutively was also asked to identify Process loopholes to ensure customer centricity.2. Within a span of a year I was given the opportunity to support new hired batches and I was also responsible for their KPI's.3. I was identified as the only star performer for the entire process consisting of 300 HC and also received multiple appreciation on occasion for keeping my data intact.

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  Teleperformance

  Jan 2023 - Mar 2024

  Customer Support Associate

  1. I was a part of an inbound LOB of Dasher Support where I had to provide resolutions over chat, calls and emails.2. I dealt with dashers from different countries USA, Canada, Australia and New Zealand. I had to solve issues related to app troubleshoot, live orders, payments and reimbursement, account updates and many more.3. I also made calls while being on the chat with the dasher to provide end to end resolution and maintaining the KPIs.4. I used to take timely follow up through mails and calls whenever it was required. Show less

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  Revolut

  Mar 2024 - now

  Support Specialist