Soon Hoe Yeap

Experience

• 

  Intradeco Sdn Bhd

  Aug 2004 - Aug 2005

  IT Support Specialist

  As the Team Lead, I oversaw team scheduling, chaired meetings, and played a key role in planning the team's long-term goals while coordinating work shifts. I actively supported the implementation of client-server and multi-level IT eCommerce web tools to facilitate enterprise e-Business solutions between Intel and its supplier partners. Additionally, I provided counseling to peers and managed customer escalations in accordance with customer service guidelines.

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  Intel Corporation

  Aug 2005 - Jan 2023

  As a product owner responsible for maximizing the value of the product and the work of the delivery team. This involves expressing product backlog items clearly, prioritizing them to achieve goals, growing business value, and optimizing the work of the development team.Ensured all roduct backlog is visible, transparent, and understood by everyone, and engage with stakeholders both inside and outside the organization.Created the product vision and roadmap based on extensive knowledge of the system, business needs, users, market, competitors, and future trends. Created and prioritized features, user stories, acceptance criteria, and the product backlog for each sprint and collaborate with the delivery team, negotiate requirements, and provide clear direction while remaining flexible to changing priorities based on user or business needs. Show less January 2017 - February 2019As the functional owner and technical lead for B2B, took ownership of all key KPIs for the B2B team, including technical competency, resource assignment and operations, gatekeeping to production, and escalation management. Worked closely with business and IT stakeholders to understand their requirements and priorities.Managed the primary B2B vendor for Intel, ensuring that operational gaps are addressed and key KPIs are met based on the SOW. Drove improvements with the vendor to gain efficiency and deliver high-quality results.October 2014 – January 2017As a developer for the B2B team specializing in SAP PI support and development for internal systems and applications, including integration between ERP and other internal systems.Focused on other middleware technologies such as EMS, AMQ, OpenText, E2Open, Sterling Integrator, and data flow from external into ERP systems or internal-to-internal systems.May 2014 – October 2014As an ABAP developer, my primary focus is on warehouse management and order management.July 2010 – April 2014As a Teradata MDM developer for the supplier master data team, my focus is on Teradata MDM, SQL, SAP Supplier Module, and Ab Initio. Show less As a IT Support Specialist focusing on SAP Warehouse Management and Order Management, as well as Planning and Demand Applications. My goal is to provide top-notch technical and business support for both our team and external customers. I've worked hard to make interactions with Intel smooth and efficient, whether through phone calls, emails, or web service requests, always striving to exceed expectations.My day-to-day involves offering technical advice and solving problems for users, both within the company and externally. I collaborate with different departments like IT Operations, Global Finance, and Procurement to improve processes and find innovative solutions. This includes projects focused on automation, maintaining data quality, and optimizing our 24/7 global support system to boost profits.I'm the go-to person for Warehouses and Factories when issues arise, ensuring shipments are on track. I also play a key role in training and mentoring new Technical Support Analysts. Managing our applications is a big part of my responsibilities, from keeping our documentation up to date to finding ways to improve our resolutions and reduce the need for calls.I'm always on the lookout for common issues and work on finding solutions to decrease the volume of calls. Collaboration is key, and I work closely with other teams to assist with infrastructure changes, build strong partnerships, address data quality concerns, and share best practices and known issues. I'm actively involved in testing support packs and keep a close eye on batch jobs that process data for Intel using IXP-Autosys and Mainframe. Show less

  • Scrum Product Owner

    Feb 2020 - Jan 2023

  • IT Crisis Manager

    Feb 2019 - Feb 2020

  • Application Developer

    Jul 2010 - Feb 2019

  • IT Support Specialist

    Aug 2005 - Jul 2010