Mohammed El Gharbi

Experience

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  Mazagan Beach & Golf Resort

  Jun 2018 - Nov 2018

  Guest Relations Agent

  - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible- Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.- Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guests with an approved confirmation card for each booking. عرض أقل

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  Four Seasons Hotels and Resorts

  Dec 2018 - Nov 2019

  Guest Service Agent

  - Register, check in / out, and greet customers courteously and promptly.- Assist with complaints that were possible and resolved in conjunction with the Front Office.- Maintain development and exceed guest satisfaction- Responds to customer requests for information about Staycity and its surroundings.- Monitors customer accounts to ensure adherence to hotel credit limits by completing shift credit limit reports and verifying the accuracy of registration information.

• 

  Hyatt Hotels Corporation

  Nov 2019 - Oct 2023

  - Supervise daily shift process ensuring all team members adhere to standard operating procedures.- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.- Resolve customer issues, and complaints in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests - Performs other duties as assigned, requested, or deemed necessary by management, such as Manager On Duty & Night Manager shifts. عرض أقل - Handles all guest and internal customer complaints and inquiries courteously and efficiently, following through to make sure problems are resolved satisfactorily.- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.- Supports and embraces the spirit of " We Work through Teams"- Monitors customer accounts to ensure adherence to hotel credit limits by completing shift credit limit reports and verifying the accuracy of registration information. عرض أقل

  • Front Office Team Leader / Duty Manager

    Jun 2022 - Oct 2023

  • Guest Services Officer

    Nov 2019 - Jun 2022
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  Raffles Doha

  Nov 2023 - now

  Duty Manager

  Primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed daily and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.