Joyce Mamuyac

Experience

• 

  Globe Asiatique Realty Holdings Corp.

  Apr 2011 - Jun 2011

  Documentation Specialist

  • responsible for maintaining, archiving and updating master documents as well as supporting documents• responsible for documenting the tenants’ important files• organises files and makes sure that the files are properly kept in place• prepares the Contract of Lease• briefs new tenants regarding the building’s rules and regulation• answers inquiries both through calls and personal• attends to the tenants’ complaints and requests• Updates existing documents.

• 

  PAL Express

  Jul 2011 - Mar 2016

  Ticket Sales Representative

  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.• Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.• Input customer reservations, payment sources and contact details into Sabre system.• Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.• Provided schedule, routing and fare information to assist customers with ticket purchases.• Investigated complaints to define and correct weak areas.• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.• Prepared customer invoices, accepted payments and processed refund and cancellation requests.• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Show less

• 

  Emkay Properties

  Sept 2016 - Jul 2019

  • Created documents and spreadsheets; provides clerical support to agents and brokers during sales process• Answered routine inquiries from clients, agents and brokers through phone calls and emails• Prepared orders and receives office supplies from supplier• Monitored the employees’ attendance and office visitors everyday• Ensured that the reception area is well presentable• Received all phone calls, determined the nature of the calls and directed callers to the appropriate department• Assisted accountants in preparing receipts and inputting info in Quickbooks.• Handled filing of buyer documents and contracts• Filled up Tenancy Contracts• Posted ads in portals• Called prospective clients who might be interested in buying or selling properties• Visited Dubai Land Department and submits documents for Oqood registration• Handles inter-agency agreements with other agencies• Goes to Tasheel for employees’ Visa application• Deposits PDCs and cheques in banks• Arranges parcel or courier services/shipments from Dubai to different countries and vice versa• Arranging flight reservations through travel agencies Show less

  • Administrative Assistant and Receptionist

    Sept 2016 - Jul 2019

  • Administrative Assistant and Receptionist

    Sept 2016 - Jul 2019
• 

  Dubai Asset Management

  Aug 2019 - Oct 2021

  Front Desk Receptionist

  • Resolved customer problems and complaints.• Posting of ads in portals (Dubizzle, Property Finder and Bayut)• Issued parking permits to tenants through the RTA portal system• Coordinate with internal departments for data and documentation gathering to assist customers promptly• Provides information to walk in customers about the lease details and promotions• Restocked supplies and placed purchase orders using Zycus to maintain adequate stock levels.• Scheduled office meetings and client appointments for staff teams.• Handled client correspondence and tracked records to foster office efficiency.• Offered office-wide software support and training, troubleshooting issues and optimizing usage.• Arranged rapid office equipment repair and maintenance with vendors.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Processed invoices and expenses using Oracle to facilitate on-time payment.• Kept reception area clean and neat to give visitors positive first impression.• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Provided clerical support to company employees by copying, faxing and filing documents.• Scheduled and confirmed appointments and meetings for senior management team.• Kept records in CRM to maintain customer data. Show less

• 

  Al Ghurair Investment

  Nov 2021 - now

  Leasing Administrator

  • Prepares tenancy contract and Ejari. Abstracts and enters Letters of Intent, Memorandum of Understanding, Leases, Initial Lease Approval Forms, Amendments and other documents into lease admin database• Sets-up, maintain and responsible for data integrity of physical and electronic lease files• Transmits all documents to internal and external parties• Follows-up with internal and external parties on the status of all documents/deals• Prepares initial rent receipts and confirm all relevant data• Monitors the documentation process and ensures that everything is completed• Utilizes, updates and manages all tools and resources available to manage workload, including checklists, databases, logs and other related reporting tools• Drafts, proofs and finalizes correspondence and other documents• Negotiates and coordinates lease documents on requirements needed, including signed documents, payments, tenant details forms and registration/licenses, receipts, etc. Show less