Sen Meng Soon

Experience

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  Shimano Components (M) Sdn Bhd

  Jul 2008 - Feb 2016

  Quality Engineer

  1. New Model Quality Assurance-Develop new model in order to gain competitiveness on market-Evaluate new model by standard testing-Explore to technical process environment related to new model development exp : Injection process, casting process, stamping process, machining process-Responsible for counter measure for failure of new model-Establish special inspection method for single part-Gauge development for new model (effectiveness of gauge design)2.Production Quality Assurance-Troubleshooting production quality issue-Make a proper counter action for production quality issue-Discuss with part’s supplier regarding to quality issue-Confirmed WIP at stock & finish goods 3.Improve/Reduce Production Line Non-conformance % activity-Involve with related department to make a proper plan & activity to achieve our goal-Establish monthly meeting to update progress and check the effectiveness of activity4.Value Creating Project-Creating new idea or value-added for new / current product5.6 Sigma Green Belt Holder6.Training at Japan 1 year related to product warranty condition, product knowledge7.Out station to United State America to study market competitiveness condition, warranty condition for 2 weeksExperiences Gained:-6 Sigma Green Belt, NPI development, Drawing reading skill, Inspection skill, Knowledge of process (Casting , Machining, plastic injection, stamping, surface treatment) ,knowledge of Assembly process (Riveting, ultrasonic wielding), Time management of multitask, decision making skill, Show less

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  Venture GES Manufacturing Services (M) Sdn Bhd

  Jun 2016 - Oct 2018

  Customer Quality Engineer

  Customer Quality Engineer 1. Improve Customer Satisfaction & Keep good relationship with Customer -Fast responsive to customer regarding to all quality issue-Reporting weekly internal production yield to customer-Weekly conference call with customer for all quality and follow up issue2. Manage & Handle Customer Complaint- Leading Product engineer & Test Engineer investigate customer complaint case- Lead team member & production by proper method to tackle complaint case (DMAIC, 6 sigma)- Compile 8D report of complaint case- Distribute improvement idea to all similar product3. Internal Production Quality Issue and Yield Improvement-As a Lead, to organize proper meeting with related team member to brainstorm idea to improve quality issue-Together with Process & Product engineer study process & production assembly condition and take necessary action to improve quality issue- Task distribution, follow up by tracking list until problem solved.4. Monitor & Coordinate RMA Issue (Return Material Authorization) - Handle & monitor return material from customer (Within warranty & Field Service purpose)- Work together with debug team and Test engineer to analysis return material - Analysis deeply return material to define return material is belong to production issue, tester issue, test coverage and etc ; then come out a counter action to solve this issue.5. Quality Management System for production-Responsible to create quality documents (Quality Guideline) for QA & production as reference check list-Create Control Plan for NPI project (New Product Introduction)-Create quality alerts for production & QA to aware any quality issue or complaint from customer-Working together with Process Engineer for FMEA of products Show less

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  Zimplistic Inventions

  Nov 2018 - Apr 2019

  Manufacturing Quality Engineer

  FULL TIME POSITIONSManufacturing Quality Engineer (Nov 2018~Present)Zimplistic Pte Ltd / SingaporeResponsibilities/Job Scopes:-1.Daily production yield review:• Daily production meeting to monitor production yield• Review all non-conformances found at production line• If found abnormalities or high reject; to provide & review temporary solution(sorting/rework) to prevent line down2.Monitor & Improve Product Yield Rate• Summarized daily non-conformance items into quality tracker• Monitor each Process yield rate, Test yield, IPQC & OQA inspection result• Using pareto chart to find out top defects, follow up until closure.• Weekly review all the open items by weekly meeting3. Study Field Quality Complaint Case & Improvement• Work together with field quality engineer to analysis the complaint cases• Understand problem statement and study how to reproduce failure• Identify root cause and to solve it by systematic way4. Create Audit plan and perform Audit for Production Line• Plan weekly audit activity base on the CTQ processes & product quality• Regularly add in/update the audit item base on the customer complaint case• Re-audit all the improvement items been done to ensure no re-occurrence5. Quality report & Traceability Data recording• Compile monthly report• Record down all the improvement activity and serial number after improvement activity6. Product inspection check sheet• Create inspection check sheet for product (IPQC & OQC)• Regularly update the inspection item from time to time base on customer complaint issue or product improvementExperience Gained:- Audit planning, Manage box build assembly line, PFMEA, failure analysis skill Show less

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  Igloocompany

  Jun 2019 - now

  Assistant Quality Manager

  Responsibilities/Job Scopes:-1.Quality Planning-NPD:• To oversee and involve overall NPD progress (OEM & ODM projects)• Including Design review, DFM, Reliability Test Plan, inspection check sheet and etc• To compile and verify all the quality reports• To prepare “Approval Notice” to ensure all the necessary documents/information are ready to proceed next step2. Quality Improvement• To review and analyse RMA reports from Customer Service Team, and covert the information into Market defect rate• To compile Quality reports(Defect Pareto) and share to related departments• To drive Quality Improvement activity (Kaizen)with Product & Rnd team until the improvement activities is completed• Involve in ECN process to document down all the changes 3.Quality Control• To oversee production quality issues• Compile Quality monthly report which including IQC, Line QC and OQC reports (In house production & OEM projects)• Lead quality improvement activities (Kaizen) with related stakeholdersExperience Gained:Draft Reliability Test Plan, Project planning, OEM & ODM NPD project, FAI,DFM, ECN processes Show less