Nicole Carrano

Experience

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  Higher One

  Dec 2012 - Jan 2014

  IT Help Desk Associate Level 1

  -Provided IT support for 500+ Higher One employees-Built and maintained strong working relationships and served as the main point of contact for low-level technical issues-Updated Smartsheet to reflect appropriate deadlines and assignments-Resolved 20-30 IT inquiries per day using ticket system and via telephone-Amended employee account permissions in Active Directory upon hiring and termination-Led creation of 15 knowledgebase articles with tutorial instructions for solving various Help Desk issues-Utilized technical software daily: ServiceNow, Footprints, Active Directory, Easy Help, AnyConnect, Cisco VPN and NAC Client Show less

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  THERAPY 2000

  Sept 2015 - Oct 2022

  Certified Occupational Therapy Assistant

  -7+ years of dedicated service in the healthcare field-Implementation of HIPAA cybersecurity and compliance frameworks in order to safeguard patients' PHI-Developed and maintained detailed project plans for 30+ families, each with 6-10 long-term and short-term goals and tracked/evaluated program progress-Consulted with patients and caregivers regularly to communicate progress, implement Home Programs, and modify goals, resulting in an increase goal achievement rate of 30%-Completed 24 continuing education every two years to maintain up-to-date knowledge Show less

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  AMN Healthcare

  Oct 2022 - May 2023

  Recruiting Consultant

  -Achieved 3 sales within the first 30 days of training-Managed staffing for over 100 clinicians to achieve revenue and profit targets-Collaborated with internal teams to impact fill rate, revenue, and profitability by a 20% increase-Used Power BI database for prospecting, increasing candidate response rate by 40%-Delivered quarterly presentations on ethics, reflecting an ability to influence peers and relay important information constructively

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  Currently Seeking New Opportunity

  Nov 2022 - May 2023

  Currently Seeking Implementation, GRC, IAM, Cybersecurity Analyst Opportunities
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  The University of Texas at Arlington

  May 2023 - Mar 2024

  Career Center Program Coordinator- Employer Relations

  -Developed customized recruitment strategies for over 100 different employers, resulting in a 20% increase in job placements and a 15% decrease in time-to-fill metrics-Maintained strong relationships with over 50 employers, resulting in a retention rate of over 85% and increased employer satisfaction scores by an average of 10 points-Executed 10 successful job fairs and networking events, with an average attendance of 150 employers and 2,000 job seekers per event, leading to a total of 50 new employer partnerships-Compiled data on employer engagement and successful hiring in order to report on department KPI and ROI-Attended 3 conferences and 2 workshops to represent the organization, further networking opportunities, and increase knowledge of hiring trends and topics Show less

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  Hewlett Packard Enterprise

  Mar 2024 - Dec 2024

  GRC Cybersecurity Analyst (Contract Role)

  -Collaborated with compliance and vulnerability management teams to deliver solutions to a backlog of notifications, tracking account usage, creating a register for exceptions handling.-Designed and implemented scalable low-code automation solutions using Workato, increasing efficiency of notification releases by 30%, enhancing cross-functional collaboration, increasing security posture and supporting secure SaaS-SaaS integrations (MySQL, Jira etc).-Participated in third-party vendor assessments for GRC tools, including in the renewal of Workato contract.-Led AWS cloud resource management through manipulation of database information from Wiz in Excel in order to confirm active user licenses, reducing operating expenses by 15% through optimized deployment strategies and cost-effective resource allocation.-Authored detailed documentation and instructional user guides on use of new automated processes for internal stakeholders using SharePoint, reducing user errors by 75% and improving stakeholder understanding of complex automated processes. -Having no prior automation experience, proactively engaged in Workato Automation training, enhancing technical expertise and leading to a 30% improvement in departmental workflow efficiency. Show less

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  Aujas Cybersecurity

  Dec 2024 - now

  IAM Consultant (Contract Role)

  -Conducted knowledge transfer of 44 manual, automated, and hybrid controls.-Access Certification through SailPoint IdentityIQ.-Created corresponding comprehensive documentation for Standard Operating Procedures and Service Level Agreements as well as control timelines.-Participated in creating a 12-month testing/execution schedule of documented controls/testing happening monthly, quarterly, annually.-Aligned IAM processes and controls with industry standards through detailed assessments.-Monitored and resolved ServiceNow tickets by troubleshooting access issues, automated workflows, and improved identity governance. Show less