Md. Ferdaus Hasan Shaylo

Experience

• 

  Islamic Goods Direct

  Jan 2013 - Mar 2022

  Associate
• 

  City Bank

  Mar 2022 - now

  Recovery Executive

  Responsibilities:-Contacting defaulters: To identify and to contact defaulters who have failed to pay back their loans or debts.Negotiating repayment plans: Must come up with a repayment plan that suits both parties.Investigating defaulters: To investigate defaulters to find out their financial situation. Maintaining records: Responsible for maintaining records.Legal proceedings: Responsible for taking legal action against defaulters if they fail to repay their debts even after negotiations.Reporting: Need to report the activities and progress to superiors regularly.Customer service: Responsible for maintaining good customer Relationship.Expertise:-Financial Products: Proficient in a wide range of financial products and services.Banking Regulations: In-depth knowledge of local and international banking regulations, including AML and KYC.Risk Management: Skilled in assessing and managing credit, market, and operational risks.Customer Service: Exceptional customer service abilities, maintaining strong client relationships.Financial Analysis: Proficient in financial statement and credit analysis.Investment and Asset Management: Understanding of investment principles and asset management.Economic and Market Trends: Stay updated on economic indicators and market trends.Technology and Digital Banking: Up-to-date on technology trends and digital banking services.Ethical and Legal Compliance: Strong commitment to ethical and legal standards.Communication Skills: Effective communication of financial concepts and products.Customer Privacy: Commitment to safeguarding customer data and privacy.Financial Planning: Knowledgeable in financial planning and wealth management.Problem Solving: Proficient in addressing customer concerns and resolving issues.Sales and Marketing: Familiarity with basic sales and marketing principles.Cross-Selling: Identifying opportunities for cross-selling banking products Show less