Łukasz Kolegowicz

Experience

• 

  Subway

  Jun 2008 - Sept 2008

  Team Leader

  - Helped with training and development.- Provided assistance and support.- Completed reports.- Investigated and resolved complaints and claims.- Ordered stock.

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  Dance Academy

  Oct 2008 - Aug 2012

  Dance Instructor

  - Taught dance and designed choreography.- Delivered excellent customer service.- Dealt with all enquiries in a professional and courteous manner.

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  High Life Hostel

  Sept 2012 - Jun 2013

  Receptionist

  - Registered arriving guests and assigned rooms.- Resolved complaints and claims.- Processed guests departures, calculated charges and received payments.

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  Pizza Pomodoro

  Aug 2013 - Dec 2013

  Customer Service / Driver

  - Communicated courteously with customers by telephone, e-mail and face to face.- Hired and trained new employees.- Worked with minimal supervision.- Delivered the goods to customers.

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  Capgemini

  Oct 2014 - Mar 2015

  Financial Analyst

  - Resolved and analyzed internal/external queries.- Processed urgent payment requests.- Liaised with clients and business to finalize ongoing issues.- Answered incoming calls and e-mails.

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  M Hotel

  Nov 2015 - Mar 2016

  Receptionist

  - Answered inquiries about hotel services, made recommendations regarding shopping, dining and winter activities.- Arranged tours, taxis and restaurant reservations for customers.- Coordinated work activities of cleaning personnel, examined rooms prior to guests arrival and conducted inspections upon their departure.

• 

  Rondablikk Høyfjellshotell

  Jun 2016 - Sept 2016

  Reception Supervisor

  - Supervised receptionists, waiters and cleaners.- Dealt with a difficult customers and resolved complaints in a professional manner.- Organized and coordinated group bookings.- Examined rooms prior to guests arrival.

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  Tripnet

  Dec 2016 - Mar 2017

  Operations Office Agent

  - Handled external queries in a quick and professional manner. - Monitored incoming reservations.- Liaised between customers, suppliers and different departments in coordination of customer service process.- Processed urgent requests.

• 

  Brown Brothers Harriman

  May 2017 - Jul 2019

  - Processed payments for income Corporate Actions with meeting strict deadlines.- Prepared the necessary financial reporting.- Cooperated with the global sub custodian network regarding any discrepancies and issues.- Direct cooperation with the specific VIP clients and timely resolution of their queries.- Assisted management in the implementation of policies, procedures and controls.- Identified and resolved workflow issues.- Worked on optimization of existing procedures and controls, implemented new procedures and workflows.- Resolved and responded to all queries received by the team from other business areas. Show less - Solid understanding of complex Corporate Actions events and trades tracking rules on USand non-US market.- Ensured all Corporate Actions instructions are correctly processed, reviewed and reconciled as necessary in accordance with procedures, terms of the offer and event deadlines.- Contacted with the Banks, Insitutions, Clients, Agents, Issuers on the daily basis, ensuring good understanding of events and requirements.- Provided highest level of client service and market research for top-tier clients.- Cooperated with other teams within Corporate Actions in order to provide the highest service.- Resolved client’s inquiries in line with procedures in a timely and efficient manner. Show less

  • Investor Services Specialist II - Corporate Actions - Income & Tax

    Sept 2018 - Jul 2019

  • Investor Services Specialist II - Corporate Actions - Response Team

    Jun 2018 - Sept 2018

  • Investor Services Specialist - Corporate Actions - Response Team

    May 2017 - Jun 2018
• 

  Zurich Insurance

  Aug 2019 - now

  - Preparing payments and filings to various State agencies in USAbased on written premium.- Performing G/L account reconciliations.- Preparing journal entries postings.- Performing asset valuation.- Executing controls within ICFR framework.- Maintaining contact with various stakeholders and with US Staterepresentatives verbally and in in writing.- Testing and working on numerous improvements.

  • Finance Accounting and Reporting Specialist

    Apr 2021 - now

  • Accountant

    Aug 2019 - Mar 2021