Rolf Keller

Experience

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  Siemens

  Jan 1996 - Jan 1999

  Team Leader / Software Engineer

  • Technical leadership of a 7-person software engineering team - new 15 man-year project. • Coordination with 3 development teams and 2 different companies (Oerlikon Contraves AG).

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  Nagravision USA

  Feb 2000 - Sept 2005

  Account and Program Manager + Solution Architect

  • Solution architect: ensured the consistency of all technical proposals, developed new architectures for all regions of North and South America. • Account Manager for 2 major US accounts: Bell ExpressVu (3 million digital TV customers) and Disney Group (Netflix project). Preparation of new proposals, contracts and plans. Revenue increase of 30% for the Bell ExpressVu account over 2 years. • IT Manager: IT infrastructure and strategy for the Los Angeles office (15 people with 6 remote users). Show less

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  Kudelski Group

  Sept 2005 - Aug 2013

  • Director of a department with 60+ employees on several sites in France, Spain. Reports to the COO. • Validation of complete IT solutions, project management, service contracts, hotline, second level support, training (customer and internal), product management Service and technical documentation. • Reorganization and 20% cost reduction in 2011 and definition of a new collaboration model with the 4 regions. • Carried out CMMI level 2 quality improvements. • Responsible for the software engineering and quality team of 25+ employees. • Responsible for the delivery and quality of more than 40 components (C ++ / Java), running 24/7 on 120 client sites, servers . • 50% improvement in deliveries per year (100+). • Carried out CMMI level 2 quality improvements.

  • Vice President Central Services

    Nov 2010 - Aug 2013

  • Director of Software Engineering (Head Of)

    Sept 2005 - Oct 2010
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  KBA-NotaSys SA

  Sept 2013 - Dec 2020

  Head Of Customer Services

  • Multi-site service leadership with 90+ employees in Germany, Austria, India, China, Latin America and Egypt. • Reports to the CEO and represents Service on the KBA Group's Operational Board. • Lead for operations and turnover of all Services. • Restructured customer service team to deliver SLAs and quality. • Open local service hubs in LATAM, Egypt, and Asia. • Digital transformation - deployment of cloud applications and change management. • Generated 75 % revenue growth through new products and pro-active sales (multi-million turnover). Show less

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  EnsembleAVS

  Dec 2020 - now

  Director

  Gérer avec notre équipe, nos partenaires et Caisses un programme informatique commun, efficace et efficient.Pour une solution AVS moderne, une solution de référence pour nos Caisses AVS.