Maik Mueller

Experience

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  Remco Software, Inc.

  Jan 1999 - Jan 2001

  Business Analyst

  • Installed and configured Property Management System Software across US.• Installed and configured any hardware sold through REMco Software, Inc. Including setting up various types of networks, new workstations, and Point of Sale systems.• Supported and advised co-workers on various support tasks as needed.• Assisted with development and Beta-testing of new features, interfaces, and products from REMco Software, Inc.• Liaised between programming staff, technical support, and property personnel.• Supported software sold through REMco Software, Inc and diagnosed hardware issues over the telephone.• Entered each call into tracking system.• Extensive knowledge of MSAccess and SQL Server databases. Show less

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  Unisys

  Jan 2001 - Jan 2008

  • Lead web-based travel expense system (WebTrex) implementation of Business Units in multiple countries.• Enhanced WebTrex to be Federal Acquisition Regulations (FAR) compliant and implemented US based Business Units.• Wrote technical specifications for developers to continually enhance WebTrex to be more efficient.• Supported 16 travel expense auditors and 59 implemented Business Units.• Extracted expense data from travel system; import of expense data into Oracle Financials; report generation; other extracts, such as payroll information; various data loads including bank accounts, projects, cost center, employee data, and tiering.• Conducted System Integration Testing (SIT) to ensure proper process flow and usability.• Updated Help documentation and training material for current and new auditors.• Assisted with the implementation of the WebTrex data warehouse.• Power user of the Oracle AP, OPA and WebTrex data warehouses on Business Objects as well as a system administrator for the WebTrex SQL database. Show less

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  Sagitec Solutions

  Jan 2008 - now

  Senior Business Analyst

  • Facilitate meetings with subject matter experts to elicit requirements and explore potential solutions while adhering to Software Development Life Cycle (SDLC) industry best practices.• Work extensively with the client team to meet business requirements, create prototypes, and analyze business processes.• Produce Requirement Traceability Matrix (RTM), Use Cases, Activity Diagrams, and Test Cases.• Communicate and collaborate with clients to understand current challenges and future initiatives to determine future process and solution needs.• Work closely with developers and quality assurance team by communicating business needs and ensuring that requirements are well understood.• Proficient in conducting Joint Application Development (JAD) sessions.• Conduct System Integration Testing (SIT) and provide support for User Acceptance Testing (UAT). • Coordinate monthly code migration to Production environment.• Revise migration procedure to be more efficient.• Support technology and system framework upgrades (Web Forms → MVVM; Workflow → BPMN; etc.)• Assist with infrastructure upgrades as they relate to system environment.• Owner of Recruiting initiative for 3 years – Responsible for reviewing incoming employment applications, interviewing candidates, and recommending employment placement, when appropriate, for all Business Analyst job openings for Sagitec's pension vertical.• Mentor junior Business Analysts on pension domain and company standard practices. Show less