Adri Bhattacharya

Experience

• 

  CMS Infosystems Pvt. Ltd.

  Jun 2005 - Nov 2009

  Sr. FMS Engineer

  Provide support to various companies like Philips, Tata Tea, Citi Bank, Vedanta Aluminum. Worked as AS/400 administrator for Philips, Windows administrator for Vedanta. Also gave support for other hardware and networking fields as well as different applications like SAP, JDE, Trend Micro Office Scan, IWSS, Lotus Domino/Notes, McAfee etc.

• 

  Calcom Cement India Limited

  Dec 2009 - Feb 2011

  Executive - Systems

  Major Responsibilities:• System administration and support of servers & network infrastructure including messaging and SAP systems• Requirement Study; Testing & analysis; Vendor interaction; Estimation• All type of IT implementation & support issues for the cement plants• Maintaining IT Policy; IT Asset management• Communication with senior management to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion• Translating business requirements of internal clients into technology solutionsProject Handled:• Designed & implemented co-located Data Centre at Kolkata which was the hub for 18 different business locations • Implementation of own E-mail & Antivirus solution• Re-modeling of network infrastructure for 18 business locations through VPN, V-SAT & MPLS connectivity• Implementation of SSL-VPN, UTM for ISP Load balancing & Network Security Show less

• 

  Shriram EPC Limited

  Feb 2011 - Jun 2013

  Officer - System Administration

  Major Responsibilities:• Facilitating IT systems infrastructure and support in a timely manner• Responsible for choosing right technology for business, vendor management and co-ordination• Coordination with SAP core team for daily SAP functional issues• Ensure AMC with vendors for maintenance and upkeep of IT systems as per SLA• Software Licenses Compliance and periodic audit for Microsoft & other Software Vendors• Requirement Study, Testing & analysis, IT Budget & planning, IT Project Management• Preparing & Maintaining IT Policy, IT Asset life-cycle managementSignificant Accomplishments:• Reduced 41.5% IT AMC cost through new contract in the year 2011-2012• Able to maintained expenditure of new Office setup within budget & time• Significantly reduced the OPEX through selecting new vendors for communication & other services• Achieved certificate from MD for “Excellent Performance” in the year 2012 Show less

• 

  India Steamship

  Jun 2013 - May 2016

  Assistant Manager - IT

  Major Responsibilities:• Ensure availably of IT Systems 24x7 as per various compliance• Basis Support to SAP ERP Systems• Data Centre & Disaster Recovery Site Management• Ensure IT Facilities to Company owned Ships• Up keeping Communications Systems of the Company owned Ships• Taking leadership role to build a cost-efficient, Industry standard IT Infrastructure• Lead the IT Infrastructure and operations functions• Preparation of IT Budget; Maintaining IT Operations within the Budgeted figure• Planning of new technologies to enhance IT Infrastructure• Evaluation, selection, and management of vendors and solutions providers• IT Support to the top Management – Promoters/DirectorsSignificant Accomplishments:• Successfully Managed IT budget of INR 2 Crores in FY2015-16• Meticulously contributed to minimized the overall OPEX about 13% in the year 2015-2016• Able to complete upgradation of Ship Communication and implementation VPN & VoIP for all vessels within budget & time• Shouldered the responsibility of SAP ERP implementation project to be delivered within scope, quality, time and meet budget requirements Show less

• 

  Jindal ITF

  Jun 2016 - Aug 2016

  Deputy Manager - IT

  Major Responsibilities:• Monitoring as per SLA for Company's Corporate Network across the business locations• Regular Health check and monitoring the usage of IT Assets and Applications• Hardware requirement/upgrade and maintenance as per policy• Periodic IT Audit to all Business locations to maintain the quality of IT service• Requirement analysis, support & maintenance issue• Taking accountability of new requirements in line with Business• Implement & maintain IT Strategy For Offices and Vessel IT Support• Maintain the desire performance level of the solutions implemented for Business• SLA monitoring with all service partners• Ensuring IT Security & confidentiality is maintained for Business data & Network• Yearly IT Budget preparation & control for keeping pace with New Technology • Keeping efficient, optimised & cost effective IT environment across the locations • Ensuring there is no violation of processes defined for IT Services and compliance• Co-ordination with Vessel Personnel & external support vendors on regular basis• Implement cost effective & optimised Vessel communication system• Ensuring full uptime of Vessel communication system• Strongly enforce IT Policy & IT Security measures in all Vessels Show less

• 

  Cerner Corporation

  Aug 2016 - now

  Adri is leading the India Service Operations team, and his responsibilities are as follows:• Lead service delivery across Enterprise Application Maintenance, 24/7 Production support, strategies, projects, collaboration, escalations.• Lead and governance to IT Transformation, cloud migration, automation and process improvement.• IT security and governance, business continuity and disaster control. Audit compliance.• Lead the Service Management - Incident Management, Change Management, Event Management, Problem and Knowledge Management.• Product Lifecycle – Planning, execute Release, Resourcing, Scheduling, Upgrade, Go-Live.• Technical leadership to the implementation and transformation projects having stakeholders worldwide.• Set and maintain performance KPI/SLA. Align works as per Goals and OKRs.• Cost operations management, monitoring engagement budgets, schedules, and quality and capacity planning.• People Management - recruitment, performance, development, mentoring and recognition.With a proven track record of building and leading high-performing teams, Adri has handful of achievements. The major achievements are as follows:• Build from scratch and lead teams for 2 different operations including a 24/7 team.• Defined strategies, scope, performance matrix and process workflow of the teams.• Improved the service delivery, reduced cost, CSAT, and stakeholder communications.• Reduced attrition by 13% through effective people strategy.• Improved relationship with both internal and stakeholders. Represented team globally.• Technically lead numbers of global projects and deliver desired quality results.• Lead the End User Computing team to give it a global footprint. Covered 4 regions, 30k users.• “Customer Success” recognition award June 2024. ‘Leading Light’ NOTT Award July 2020. CTO’s Recognition and cash prize May 2020. S.T.A.R award Q1 2020. S.T.A.R award Q3 2018. Show less

  • IT Manager 2 - Support Platform Engineering, Service Operations

    Sept 2024 - now

  • Manager, Technical Project/Program Management - Shared Services Engineering, Enterprise Services

    Apr 2021 - Aug 2024

  • Team Lead | Technical Project Manager - Shared Services Engineering, Enterprise Services

    Feb 2019 - Mar 2021

  • Team Lead | Technical Project Manager - Shared Services Engineering, Enterprise Services

    Sept 2017 - Jan 2019

  • Team Lead | Operations Leader - Cerner Technology Services, Corporate Operations

    Aug 2016 - Aug 2017