Jill Wang

Experience

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Feb 2015 - Aug 2015

  Restaurant Hostess

  Supported operations at the French fine dining restaurant (Azure 45) and all-day dining restaurant (Towers) at one of Japan’s top luxury hotels, reporting to the Restaurant Manager. Responsibilities included daily restaurant opening and end-of-day cashier balancing.

• 

  Alliance Advisory & Hospitality Management

  Jul 2016 - Aug 2016

  Data Analyst & Operational Support

  Supported activity of a boutique hospitality and real estate consultancy firm, reporting to the Senior Director and Head of Project Development Services. Key projects include:- Market research: Conducted a study of economic trends of the Greater Shanghai region and compiled the information into a deck presented to the company’s shareholders. - Hotel pre-opening: Assisted with the launch of a five-star hotel in Changbai Mountain, focused on staff training and development.

• 

  Marriott International

  Feb 2017 - Aug 2017

  Design Development Operations

  Contributed to key initiatives and projects, reporting to the Senior Director Design Development Operations, Asia-Pacific.- F&B concept framework development: Set the standards for F&B concepts of Starwood Hotels and Resorts brands post-acquisition. Post-rebranding, developed the all-day-dining concepts for JW Marriott, Four Points and Courtyard by Marriott.- Restaurant and bar concept development: Created restaurant and bar concepts, from ideation to owner presentations.- Event organization: Assisted in the organization and execution of Marriott International’s biggest-ever General Manager Summit, with more than 2,000 participants. Show less

• 

  Rosewood Hong Kong

  Nov 2018 - Jan 2020

  Supported the opening of five F&B outlets, reported to the Director of Food & Beverage (DOFB):- Hotel pre-opening operations: Assisted in table-top selection, staff training plan development, uniform review and furniture placement, liaising with designer Tony Chi regarding outlet decoration.- Menu pricing and budgeting: Conducted competitive analysis and SWOT to set menu pricing and budgets, assisting the DOFB and the Finance department to develop and regularly adjust outlet P&L.- Menu graphic design: End-to-end responsibility of menu design, including content development, design work, production and delivery within a short time frame.- Restaurant operations: Post-opening, assumed Assistant Manager role at the all-day-dining restaurant, overseeing daily operations, guest complaint handling and staff training.Other responsibilities:- Assisted top VIP events.- Responsible for Rosewood Hong Kong’s first mooncake sales, including the setting up of logistics and processes. Show less

  • Management Trainee - Event Sales & Planning

    Oct 2019 - Jan 2020

  • Management Trainee - Food & Beverage (Pre-opening & Opening)

    Nov 2018 - Sept 2019
• 

  InterContinental Kaohsiung

  Dec 2020 - Apr 2024

  Opened the hotel’s 120-seater Singaporean casual dining restaurant, from concept development to pre-opening management, staff recruitment and operational set-up. Responsible for the hotel’s quality assurance, reporting to the General Manager. Supports General Manager in:- Owner relationship management, facilitating communication (providing translations where necessary), including monthly revenue meetings and annual budget presentations. Upon promotion of General Manager to Area General Manager of Taiwan in Jul 2022, also involved in communication with owning companies of all IHG hotels in Taiwan.- Key project management during the pre-opening of InterContinental Kaohsiung.

  • Restaurant Manager

    Dec 2022 - Apr 2024

  • Quality Manager

    Mar 2021 - Apr 2024

  • Special Assistant To Executive Office

    Dec 2020 - Apr 2024
• 

  Four Seasons Hotels and Resorts

  May 2024 - now

  Director of Restaurants & Bar