Raja Chatterjee

Experience

• 

  Xplore-Tech Services Private Limited

  Oct 2004 - Jun 2007

  Team Specialist

  Was a “SPOC” at Xplore - Tech (Siliguri) handling a team of 15 members.Worked for the campaign Startec Global Communication & Dish Network.

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  Firstsource

  Jun 2007 - Jul 2008

  Customer Servies Exceutive

  associated with the process ICICI NRI Services. Got a certificate of appreciation for exemplary performance and outstanding service by the head of NRI Services from ICICI Bank.

• 

  Wipro

  Aug 2008 - Oct 2010

  Technical Support Specialist

  • Handle a team of 15-20 Members• Provide Technical Resolution To FLA• Provide Training and feedback to the agents so that they can improve their metrics• Was Responsible for all client metrics and deal with Clients whenever required• Has taken initiative to improve floor Data

• 

  Infinite Computer Solutions

  Oct 2010 - Nov 2012

  Senior Subject Matter Expert

  • Handling a team of 25 Members• Providing Technical Resolution To FLA• Providing training and feedback to the agents so that they can improve their metrics• Is Responsible for all client metrics and deal with Clients whenever required• Has taken initiative to improve floor Data • Managing Service Level and AHT of the Entire floor• Conducting reviews for Floor Support and help them to achieve their targets• Giving Training to the FLA regarding up sales.• Is responsible for all the metrics of the team such as Shrinkage, Attrition, AHT, Resolution% Show less

• 

  Limtex Infotech Ltd

  Feb 2013 - Apr 2015

  Customer Service Team Lead

  • Handle a team of 35 Members• Provide Technical Resolution To FLA• Provide Training and feedback to the agents so that they can improve their metrics• Is Responsible for all client metrics and deal with Clients whenever required• Has taken initiative to improve floor Data • Manage Service Level and AHT of the Entire floor• Conducts reviews for Floor Support and help them to achieve their targets• Give Training to the FLA regarding up sales.• Is responsible for all the metrics of the team such as Shrinkage, Attrition, AHT, Resolution% Show less

• 

  Wipro

  Apr 2015 - now

  Handle a team of 25-30 Members• Provide Technical Resolution To FLA• Provide Training and feedback to the agents so that they can improve their metrics• Is Responsible for all client metrics and deal with Clients whenever required• Has taken initiative to improve floor Data • Manage Service Level and AHT of the Entire floor• Conducts reviews for Floor Support and help them to achieve their targets• Give Training to the FLA regarding up sales.• Is responsible for all the metrics of the team such as Shrinkage, Attrition, AHT, Resolution% Show less

  • Manager Data Privacy

    Jun 2022 - now

  • Assistant Manager Data Privacy

    Aug 2018 - Jun 2022

  • Senior Executive

    Mar 2017 - Jul 2018

  • Group Lead

    Apr 2015 - Mar 2017