Samarth Geetansh

Experience

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  UCO Bank

  Jul 2019 - Aug 2019

  Credit Department

  • Offered friendly and efficient service to all customers, handled challenging situations with ease.• Checked the cibil score of various organizations so that to provide them credit• Made financial analysis of various companies by preparing their making their financial report.• Exceeded goals through effective task prioritization and great work ethic.

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  Notes Pickup

  Oct 2020 - Nov 2020

  Social Media Marketing Intern

  • Collaborated with team members to help expand marketing channels.• Assisted with capturing and analyzing social media metrics.• Performed market analysis and researched latest trends.• Responded to email and social media messages according to prescribed policies.• Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.• Consulted with product development teams to enhance products based on customer data.

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  SHL

  Sept 2021 - Feb 2023

  Project Support Representative

  Project Life Cycle Management in the domain of Talent acquisitionand management - Handling end to end project cycle for clients majorly belonging to Fortune 500.  Handling Client meetings, calls to deeply analyze their requirements and action on the same. Interacting with the Product development, Business development, and Pre sales team and advising them to align their products as per recent industry trends and client requirements. Responsible and accountable for the coordinated management of multiple projects simultaneously. Project focused on bulk hiring through the client and internal review programs. Managing projects on different talent management platforms/products e.g. SHL – Ondemand, MFS, TALENT CENTRAL Enterprise Leadership etc. Establishing and keeping track of projects using CRM Technologies e.g. – Salesforce etc. Drafting and issuance of project proposals, invoicing and and project schedules. Extracting & Analyzing Data from different platforms i.e. SHL, MFS etc. and synthesizing them into customized Dashboards reports. Present periodic customized Dashboard reports, project status reports and progress reports to the client. Receiving work/project requests from the client and fellow consultants & establishing them into live projects. Based on provided scope and requirements translate them into tasks, schedule and assign tasks. Responsible for preparing Business required documents and Functional required documents. Build credibility and maintain communication with stakeholders at multiple levels, including those external to the organization. Works with client personnel to identify required changes and communicate the same within the team. Track the progress and quality of work being performed by design disciplines. Ensure clients’ needs are met in a timely and cost-effective manner. Continually seeks opportunities to increase customer satisfaction and client relationships. Project Life Show less

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  SHL

  Oct 2023 - now

  Technical Support Specialist

  BUSINESS TO CLIENT – US, EUROPE, SAUDI ARABIA AND INDIA• Live Customer Technical Support through SFDC, NVM, Live Engage & Outlook• Live Product training through Teams or Zoom for Windows and Mac• Downloading and installation troubleshooting through live calls for Mac and Windows• Remote support through Bomgar• Licensing of product through all online communication channels• Account renewal and update of clients• Handling escalations through teams• Creating tickets using JIRABUSINESS TO CANDIDATES - GLOBALLY• Technical Customer service• JIRA tasks and workflow management and follow ups for ensuring time effective delivery• Ensuring delivery of weekly and monthly target of NPS• Mentoring tier 1 team members with technical queries and maintaining their KPIs, SLAs and NPS• Identifying and analyzing way through out for intermittent issues (Lockdown browser)• Training new joiners on our product• Collaboration with Dev and Ops team for ensuring smooth functioning on escalations Show less