Siegfried A.

Experience

• 

  Parliament of Ghana

  Sept 2017 - Aug 2018

  Network Technician

  • Provided first-line Technical Support, and incident resolution to over 1000+ employees primarily regarding telephony issues.• Supported and monitored the core pbx routing and switching network of the organization• Installed and provisioned telephone infrastructure and equipment in various offices

• 

  Shopify

  May 2020 - Oct 2020

  Technical Support Advisor

  •Helped over 1000 merchants and entrepreneurs migrate their businesses online onto the Shopify e-commerce platform.•Provided technical support by troubleshooting e-commerce issuespertaining shipping, payment gateways, domains, code errors, billing,taxes, store setup, Facebook Ads, Google Shopping, and other third-partyintegrations.

• 

  EION Wireless

  Oct 2020 - Jan 2022

  Network Operations Center Engineer

  •Remotely monitored and maintained both WiMAX and LTE wireless network infrastructures deployed in Newfoundland. •Assisted in the migration of over 22 rural communities in Newfoundland from WiMAX to an LTE network infrastructure to deliver faster internet service to these communities. •Handled technical support and interacted with technicians and vendor teams to resolve network issues.

• 

  SSi Canada

  Feb 2022 - now

  Network Operations Center Specialist

  •Remotely monitor and troubleshoot problems for various devices on an LTE and GSM network delivered primarily via wireless point-to-point links to the city of Yellowknife and all 25 communities in Nunavut.•Utilize software such as Cacti, Nagios, Splunk, Smokeping, putty, and various NMS & OSS to troubleshoot and resolve network problems.•Utilize ticketing tools such as Jira to document and resolve tickets.•Coordinate with device vendors, utility companies, local authorities, engineering and field technicians, to resolve network and customer problems.•Manage maintenance and upgrades for the various network devices and tools.•Write, develop and organize documentation for assigned procedures that field and NOC technicians need. Show less