Eric Olson, CCM

Experience

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  Pine Canyon

  Jan 2012 - Jan 2017

  Director of Food & Beverage

  Supervised a team of 25+ employees, overseeing daily operations by planning, assigning, and monitoring tasks. Identified areas for improvement, recommended targeted training, and provided coaching and mentorship to enhance staff performance.• Developed and executed comprehensive marketing strategies to drive business growth and increase customer engagement.• Collaborated with Department Heads to assess budgetary needs, successfully developed and managed budgets, and implemented cost controls for food, beverage, and supplies. Ensured compliance with purchasing standards and optimized inventory management systems. Show less

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  The Country Club of Fairfax

  Sept 2015 - May 2017

  Clubhouse Manager

  Supervised a team of 15, including Department Heads, by planning, assigning, and overseeing duties. Identified skill gaps and recommended appropriate training while providing coaching and mentorship. Collaborated with colleagues to develop written guidelines and procedures, ensuring a focus on enhancing member experiences. Handled all human resource activities, including hiring, performance management, training, and benefits. Planned and oversaw various events, ensuring logistical support was executed accurately and on time. Managed and tracked inventories and acquisitions to ensure efficient operations. • Assisted in managing and coordinating a large-scale renovation project valued at $7.2M, ensuring minimal disruption to members.• Created temporary cooking areas and managed catering from a separate building to maintain seamless operations during construction.• Overcame logistical challenges to generate over $400K in revenue during the renovation, maintaining business continuity.• Effectively communicated with and managed relationships between customers, staff, and the community, fostering collaboration and trust throughout the renovation process. Show less

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  Westwood Country Club

  Jun 2017 - now

  Director of Operations

  I advise the General Manager on operations, leading contracting, logistics, facilities, and customer service. I oversee a team of 20, and ensure compliance with policies and safety standards. As the primary contact for customers and contractors, I resolve issues and improve performance. I also coordinate with the CFO on budgeting to ensure projects stay on time and within budget.• Managed and executed multiple high-value projects over two years, driving operational efficiency and facility improvements. Key highlights include: ◦ $35K locker room renovation ◦ $250K HVAC upgrades over a four-year period ◦ $350K low-slope roof replacement ◦ $250K pool renovation ◦ $20K acquisition of an outdoor walk-in refrigerator ◦ $28K purchase of dual steam generators ◦ $175K procurement of new furniture ◦ $15K acquisition of a larger water softener ◦ $23K contracted cleaning and painting projects ◦ Oversaw a $140K video surveillance upgrade• Achieved over $10K in cost savings by conducting a thorough cost-benefit analysis and identifying alternative, lower-cost sources.• Reduced expenses by $30K by transitioning newsletters to in-house printing and electronic distribution.• Successfully led the video surveillance system upgrade, coordinating with multiple stakeholders to complete the project on time and within budget while developing a comprehensive Video Surveillance Policy.• Collaborated with Software Engineers to design and launch a user-friendly website and phone application based on feedback from staff and users.• Preserved vital staff positions during organizational restructuring by reallocating work assignments and optimizing performance.• Developed and implemented a Cyber Security Awareness protocol and created an Incident Response Plan to enhance organizational security. Show less