Ruschelle Powell

Customer Service Representative

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Edmonton, Alberta, Canada

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Timeline
About me
A Financial Services Professional | Administrative Professional | Servant Leader | Teacher & Entrepreneur at❤
Education
- The Convent of Mercy Academy "Alpha"
  2002 - 2007
  Diploma Business Administration and Management, General
- University of the Commonwealth Caribbean (UCC)
  2018 - 2018
  Certificate in Supervisory Management
- St. Georges College
  2007 - 2009
  Associate Degree Business
- The University of the West Indies
  2009 - 2012
  Bachelor of Science (B.Sc.) Banking and Finance
- NAIT (Northern Alberta Institute of Technology)
  2021 - 2022
  Certificate - Applied Financial Services Finance and Financial Management Services
Experience
- Bank of Jamaica
  Jun 2009 - Aug 2009
  Customer Service Representative
  I worked in the accounting department managing incoming/outgoing calls to and from suppliers, prepared cheque signature sheets, issued cheques as well as recorded and issued documents to the different sub-groups within the department.I also managed the Administrative Assistant desk for the Director of the Accounts Department for two weeks.
- Xanterra South Rim
  May 2010 - Sept 2010
  Grand Canyon
  Duties included accommodating guest to the hotel through registration, stored records of guests' accounts, made and confirmed reservations, and presented statements to and collected payments from departing guests.
- Jamaica Public Service Company Limited
  Jan 2013 - Mar 2021
  A member of the team that managed the company’s communication platforms which included social media, email and webchat. - Resolved high level complaints/inquiries via letter.- Assisted with the growth and maintenance of the company’s growing social media presence. I managed the company’s Records Management office where I processed incoming company documents and trained staff to complete the processes of the office. Assisted with taking customers from the introduction of the company’s new prepaid service to the installation of the product.- Followed up with customers regarding new products- Used different sales and marketing strategies to close a sale. Duties included responding to customers' queries effectively and efficiently via phone.
  - Corporate Communications Specialist
    Jul 2016 - Mar 2021
  - Records Officer
    Jan 2015 - Jun 2016
  - Sales Representative
    Feb 2014 - Dec 2014
  - Customer Care Representative
    Jan 2013 - Feb 2014
- New Sphere Auto Solutions Ltd.
  Oct 2015 - Aug 2020
  Company Secretary
- Full Life Welfare Foundation
  Oct 2020 - now
  Company Secretary
- Kelly
  Jun 2021 - Feb 2022
  Operations Officer
- TD
  Feb 2022 - Sept 2022
  Operations Officer
- RBC Royal Bank Of Canada
  Sept 2022 - now
  Banking Advisor
Licenses & Certifications
- Certificate in Supervisory Management
  University of the Commonwealth Caribbean (UCC)
  Mar 2018
- Investment Funds in Canada (IFC)
  Canadian Securities Institute
  Sept 2022
- PowerPoint 2019 Essential Training
  LinkedIn
  Jun 2021
  View certificate
- Building Rapport with Customers (2022)
  LinkedIn
  Jul 2024
  View certificate
- Verified International Academic Qualifications
  World Education Services
  May 2021
  View certificate
Volunteer Experience
- Secretarial Assistant
  Issued by Full Life Deliverance Miniatures on Jan 2013
  Associated with Ruschelle Powell
- Company Secretary
  Issued by Full Life Deliverance Welfare on Aug 2020
  Associated with Ruschelle Powell