Diana Cheley

Experience

• 

  Gurtam

  Jul 2012 - Mar 2022

  - Deliver accurate and reliable data reporting, dashboards and analysis to support customers- Carry out ad-hoc analysis related to stakeholder questions- Worked as a single point of contact for over 50+ clients and colleagues- Generated hypotheses and prove them with data-driven decision.- Successfully cooperated and communicated within the team and coordinated communications between more than 3+ departments.- Designed and implemented online course dedicated to SDK development, 10+ videos for customers on YouTube channel. Show less Responsibilities/tasks-process new and regular client’s requests, help and consult customers with developed products to solve business issues- consult colleagues with using developed soft- check and test soft functionality, report bags to QA team- work and communicate with developers, QA, IT team, Sales departments- resolving conflicts with clients and within the team- take part at international conferences- researching and analysisAchievements- achieved high-level support- project expert- holding webinars for partners- own project "How to start custom development with our product"- communication with 100+ international partners- based Linux administrative skills- web developing skills (HTML, CSS, JS, JQuery), own developed site- Spanish based level Show less

  • Data Expert

    Mar 2019 - Mar 2022

  • Lead Technical Support Engineer

    Jan 2015 - Feb 2019

  • Customer Support Specialist

    Jul 2012 - Jan 2015
• 

  Nasdaq

  Mar 2022 - now

  • Senior Data Analyst

    Mar 2022 - now

  • Senior Client Service Analyst

    Mar 2022 - now