Yelani Perera

Experience

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  TRICO INTERNATIONAL LTD

  Apr 2019 - Oct 2019

  Business Analyst | Operations Coordinator

  ⭕ Managed end-to-end project management from planning, requirements analysis, functional specifications, solution design, testing and deployment for the new upgrade of the CRM system including real-time booking updates and integrations with 3rd party services, improving efficiency by 25%.⭕Collaborated with business stakeholders and technical teams (QA, BA & Development) to gather requirements and developed comprehensive Epics and user stories in JIRA, allocating them into sprints using agile methodologies.⭕ Translated non-technical requirements of the new solution into functional business specifications and actionable user stories, improving the clarity of the project to all stakeholders.⭕ Collaborated with custom brokers, shippers, consignees and warehouse manager to manage inventory records, process invoices and collect payments whilst introducing Microsoft Excel templates to reduce reprocessing.⭕ Partnered with business SMEs to identify opportunities, processes and system enhancements through As-Is and To-Be process mapping.⭕ Conducted comprehensive UATs, training and knowledge transfer sessions to internal users to support the transition of system changes and upgrades, improving user engagement and knowledge sharing capability. Show less

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  Germen Inn Restaurant

  Feb 2020 - May 2023

  Food Service Assistant

  ⭕ Managed customer deliveries and coordinated order entry, whilst introducing new workflows to the process to improve order handling time. This helped to improve customer satisfaction scores by 5%.⭕ Handled customer enquiries, complaints and disputes within set KPI's and implemented follow-up call procedures to improve customer retention and loyalty.⭕ Processed customer payments whilst providing personalised service to customers in a fast-paced high-pressure environment, recognised for customer focused mindset, the accuracy of efficiency of work. Show less

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  Torrens University Australia

  Jan 2021 - May 2023

  Business Analyst | Data Analyst - Academic Research

  ⭕ Conducted comprehensive research to review and identify the role of artificial intelligence (AI) in improving students' learning experience in the Australian context, considering the current COVID-19 pandemic.⭕ Developed structured questionnaires and interviews as data collection methods and wrote user stories and functional specifications to document the requirements.⭕ Conducted thematic analysis to identify effective methods in enhancing AI application in online learning experience whilst exploring key themes such as smart content, AI-driven chatbots and Altitude learning.⭕ Developed customised project tracking reports and visual dashboards to track progress, risks and dependencies which helped to improve transparency across project phases.⭕ Conducted backlog grooming and coached the team on agile values and best practices, which helped to reduce bottlenecks improve efficiencies.⭕ Prepared final presentation to showcase the findings and recommendations using AI, which received exceptional feedback for problem solving, accuracy and quality of delivery. Show less

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  LogiQ-On Tech

  Aug 2022 - now

  ICT Business analyst

  ⭕ Prepare customized documentation to meet the client's expectations and review and evaluate existing systems⭕ Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer⭕ Define project requirements by identifying project milestones, phases and elements, forming a project team, and establishing a project budget⭕ Identifying new features and functions used by system developers and implementing them for better LogiQ –On business modelling⭕ Working with LogiQ –On clients to formulate and record business requirements⭕ Prepare technical reports by collecting, analyzing and summarizing information and trends Show less