Ferrani Delta Agustin

Experience

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  Cimigo

  Jan 2020 - Feb 2022

  Field Interviewer Freelancer

  -Accompanied and assisted more than 60 respondents in filling out questionnaires and product trials during the event-Resolved complaints from respondents properly so that the event runs smoothly and conducively-Conducted face-to-face interviews or by telephone to more than 80 respondents based on the questionnaires provided during the event

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  PPSDM MIGAS

  Jan 2021 - Feb 2021

  Human Resources & General Affairs Internship

  -Performed administrative tasks, such as recapitulation of employee attendance, employee performance targets, and classification of records through excel or company applications-Conducted research on the role of remuneration on employee productivity for the final report. Communicated and etablish positive relationship with employees, so being the only team of internship who are given the opportunity to present the final report in front of PPSDM Migas Management-Coordinated with the IT teams in reviewing the company's website to improve the company's branding in the eyes of consumers Show less

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  XSELL INDONESIA

  Sept 2021 - Oct 2021

  Field Team (Surveyor/Interviewer)

  -Designed an effective strategy in the data collection process through in-depth interviews to obtain valid and suitable data for the company's needs-Collected, cleaned, and classified data from the survey results of the researched products-Created a final report on product feedback or analysis of consumer needs and submit it to the relevant divisions to be processed into an insight

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  Kadence International

  Oct 2021 - Nov 2021

  Freelance Field Interviewer

  - Assisted in the recruitment process and face-to-face interviews with more than 70 respondents based on reference- Completed and submitted daily reports of respondents who fill out questionnaires during the event- Accompanied and assisted respondents in filling out questionnaires during the event

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  PT ANTAM Tbk

  Aug 2022 - Aug 2022

  Event Organizer

  •Etablished good relationships with 30+ customers per day through excellent quality customer service by patiently listening and communicating company policies with empathy•Resolved customer complaints and provided appropriate solutions & alternatives within the time limit•Provided information on company products/services, compiling a customer database on the E-MAS application, and assisting customers in filling out forms and other documents during the transaction process.

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  PT Asuransi Kredit Indonesia

  Dec 2022 - now

  Insurance Underwriter