Pete Walsh

Experience

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  Universal Forest Products

  Apr 2002 - Nov 2006

  Sr. Technical Analyst

  Having started as college summer intern in the IT department and having advanced to a Sr. Technical Analyst position at Universal Forest Products, Peter was the point person with the 3rd party IT vendor, managing the installation and deployment of the Cisco VoIP phone system with Unity voicemail. In doing so, Peter was responsible for acquiring all the resources necessary to install the Cisco IP phone system, providing end-user support and training. In addition, he managed the setup and termination for all users on various enterprise-wide systems (Unix, Windows, Exchange). Peter had additional responsibilities in server, network and PC setup, repair and deployment across the entire 8000+ employee network. He was the lead technical contact for all new acquisitions that UFP performed, ensuring a smooth IT integration with the remainder infrastructure ecosystem. Show less

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  ACBB-BITS

  Nov 2006 - Jun 2010

  Implementation Manager

  While supporting the company’s mission of providing hosted IT and VoIP solutions to community banks, Peter managed the deployment of the entire technology backbone and infrastructure for new bank clients. This role consisted of multiple parts, including the design of voice dial plans for new community banks while supporting existing clients. Peter also worked with community bank clients to troubleshoot core-processing and ATM connectivity issues. He managed new and existing client projects, acting in the capacity of a sales engineer and seeing all relationships all the way through operational transition. Part of his day-to-day activities included leading weekly status calls with customers and vendors to ensure seamless service delivery, while managing 3rd party field engineers during all installation processes.Finally, from a tactical perspective, Peter was directly responsible for the following pieces:- Compiling all service schedules & all hardware estimates- Training bank employees on phone systems & voice mail systems- Training ACBB-BITS staff on voice-provisioning- Configuring and troubleshooting Cisco Call Manager and Cisco Unity- Configuring, troubleshooting and updating Cisco routers and switches- Supporting 350+ locations with approximately 7000+ phones Show less

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  Holy Spirit Health System

  Oct 2010 - Oct 2013

  Sr. Network / Voice Engineer

  While at Holy Spirit Hospital in the role of Sr. Network / Voice Engineer, Peter was responsible for a wide range of IT activities across the entire organization. He was the manager for the Cisco Unified Communications Manager, Unity Connection, and Unified Contact Center Express. In his role, he led the deployment of new and upgraded phone systems at remote sites using Cisco VoIP. When doing so, Peter would design training materials for and personally train users on new phone systems as part of deployment activities.Additionally, Peter managed the IT portion of multiple new construction projects across the complex hospital system, ranging from small doctor's offices to multi-story Mediplexes. His involvement ranged from designing data closets to managing technicians and 3rd party vendors to deliver the infrastructure backbone and configure all IT-related equipment, including Cisco VoIP and wireless.Other highlights of Peter’s role at Holy Spirit Hospital include:- Assisted in designing layout of a new state-of-the-art data center utilizing hot/cold isle style with in-row coolers utilizing a complete APC (Schneider Electric) solution with APC racks and APC power/battery solution for the entire building.- Designed & set up wired infrastructure for network closets- Migrated an existing 700+ user Avaya Audix voicemail system to Cisco Unity Connection voicemail- Managed wireless LAN using Cisco WiSM, WCS, and access points- Configured, designed and installed Digital Signage system across hospital high-traffic areas- Install and support APC Battery backups Show less

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  The Asbury Group Integrated Technologies, LLC

  Oct 2013 - Jun 2016

  Voice Engineer

  As a Voice Engineer at the Asbury Group, Integrated Technologies, Peter was responsible for all aspects related to designing, upgrading, and maintaining a Cisco Unified Communications environment for thousands of users, as well as training the various cohorts of users within the organization (administrative staff, medical support, retirees within multiple senior living communities). In this role, Peter focused mostly on Cisco Unified Communications suite of applications including Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Unified Presence, Cisco Expressway, Cisco Webex, & Cisco Unified Border Element (CUBE). In addition, he was responsible for the Cisco video communications infrastructure configuration and upgrades across the entire organization. Finally, Peter was the designated manager & support lead within all Webex collaborative meeting system activities. Show less

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  IntegraONE

  Jun 2016 - Apr 2021

  Sr. Network Engineer / IoT Practice Manager

  As a Sr. Network Engineer at integraONE, Peter is the primary Voice & Collaboration systems architect focusing on designing, building, and supporting complex Voice, Video, and Collaboration environments using the Cisco Unified Communications suite of applications. With clients large and small, he has worked with systems as few as 10 endpoints to systems exceeding thousands of endpoints and collaboration devices. Those clients also span various verticals from Education (K-12 & higher Ed), healthcare systems, government, and various corporate entities.In his role working with Voice & Collaboration, Peter works from the initial pre-sales process with clients to design systems that will work best for their needs. His work extends through the post-sales implementation and support processes – keeping a keen eye on the entire journey, and making sure that all solutions are delivered beyond expectations.In addition to voice and collaboration technologies, Peter is involved with the deployment and troubleshooting of various infrastructure products from multiple vendors in routing, switching, and wireless technologies. Show less

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  Cisco

  Apr 2021 - now

  Technical Solutions Architect