SWARACHAKRA R

Experience

• 

  Axis Bank

  Aug 2015 - Nov 2019

  Deputy Manager

  Roles and Responsibilities:Handling the Walk-in Customers in the bank and describe them about the product like Savings and Current Account, term Deposit, SMS Banking, Mobile Banking, Internet Banking and ATM Card. Providing service to existing and non-existing clients and developing new customer base. Prospecting clients through references as well as building relations for creating awareness of insurance needs among the customers to increase the insurability ratio for the branch. Opening and closing of saving, current NRE and NRO account. Ensure compliance with Banking rules, Regulations- & Procedures and Adherence to KYC guidelines and clean note policy. Ensure outstanding rating in Audit Managing teller counter operations and welcome desk operations. Co-ordination with the customer on a daily basis and solve the problem regarding ATM Card Accepting transfer requests, RTGS, NEFT, etc., from customers and ensuringthe processing of the same as per timelines Checking of vouchers and numbered instruments to detect the error at the time of inputting. Obtaining Form 60 (PAN/ Form 60 needed for account opening), Form 15G, 15H etc.* Managed operations like A/c opening, FD, Lockers, Forex etc. Responsible for Pins custodian, ATM/Debit card hotlising & Stop payment. Cash Verification of ATM at least twice in weak. Receive Captured Cards and follow up on Destruction and Hot listing of the Card as per process. Co-ordination to Atm reconciliation for chargeback claim. Marking of cheques returns in ICTM. Verification of batch in OCTV. Sending of return cheques to customers / branches. Show less

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  Shinhan Bank India

  Nov 2019 - now

  Manager

  As a Banking operations manager, responsible for all daily operations activities at banks. Oversee various bank departments, ensure all transactions run smoothly.This may include record keeping, check processing and bookkeeping that is performed on computers or automated machines.* Handling all front end operations like regular NEFT and RTGS transactions, transfers, issuance of the checkbook , debit card, DD issuance *Performing teller operations and maintaining "Cash Retention Limit". As a custodian for cash and inventory documents (like ain't checkbook, debit card, security cards).*Preparing weekly and monthly reports and sending the same to RBI.*Performing clearing operations (Inward &Outward). *Handling forex transactions(Inward and Outward Remittance).*Maintaining and submitting daily records like cash balance register, vault Register, Debit card issuance register, DD issuance Register, etc *Reporting High-value transactions on a daily basis *Opening of Savings and Current account and crosschecking the same for due diligence. Show less