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Muhammad Ali

Muhammad Ali

IT Supporter

Followers of Muhammad Ali805 followers
location of Muhammad AliCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Senior Client Solution Manager

  • Education

    • Center for Beskæftigelse, Sprog og Integration

      2015 - 2017
      FVU

    • København Sprogcenter

      2011 - 2014
      DU2, Dansk for udlændinge

    • Bahria University

      2002 - 2006
      Bachelor of Software Engineering B

    • Blekinge Institute of Technology

      2008 - 2010
      Master in Computer Science Advanced Topic in Computer and Information Science, Optimization Techniques, Performance Optimizatio B

  • Experience

    • CitiBank

      Jun 2004 - Aug 2004
      IT Supporter

      I have worked as IT Supporter in CitiBank Personal loan department Blue Area, Islamabad, Pakistan

    • Pakistan Software Export Board (PSEB)

      Jan 2005 - Sept 2005
      Project Coordinator

      I have worked as Project Coordinator in IT industry survey conducted by (Pakistan Software Export Board), Ministry of Information Technology.

    • Alternative Energy Development Board, Ministry of Water and Power, Govt of Pakistan

      Feb 2006 - Jan 2008
      Network Engineer

      • Active Directory Administration (User Management, Backup, Group Policies, ADC Integration, Monitoring)• Desktop User support (Outlook, Windows XP, Internet, Printer)• Microsoft OS installation and configuration

    • Tata Consultancy Services

      Jan 2014 - Jul 2016
      It supporter Freelancer

      Windows 7-installation Server 2012 Installation and configurationHyper V configurationMicrosoft client support

    • LEO Pharma

      Aug 2016 - Jul 2018
      Technical Support Engineer

    • EPOS - Sennheiser Communications A/S

      Aug 2018 - now
      Product Expert (Level 2 Global Support)

      Product Expert (Level 2 Global Support) at EPOS

    • Acer Denmark A/S

      Nov 2019 - Nov 2019
      Field Engineer

      Racked and connected Firewall from Paloalto.Racked Cisco routers and connected to Switches and firewall.

    • Apple

      Jul 2020 - Jul 2020
      Technician

      Configured replaced and labeled switches.

    • EPOS

      Apr 2023 - now

      • Senior Client Solution Manager

        Jan 2024 - now

      • Customer Success Manager

        Apr 2023 - now

  • Licenses & Certifications

    • MS-700 - Managing Microsoft Teams

      Microsoft
      Aug 2023

    • Microsoft Teams Rooms Technical Solutions Professional Exam Badge

      Microsoft
      Aug 2022
      View certificate certificate

    • 70-345: Designing and Deploying Microsoft Exchange Server 2016

      Microsoft
      Mar 2017

    • 70-411: Administering Windows Server 2012

      Microsoft
      Jan 2017

    • 70-412: Configuring Advanced Windows Server 2012

      Microsoft
      Feb 2017

    • 70-410: Installing and Configuring Windows Server 2012

      Microsoft
      Oct 2016