Sara Halaweh

Experience

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  Red Entertainment Distribution FZCO

  Nov 2017 - Jan 2019

  Red is the market leader in the physical distribution of video games in the Middle East. Direct report to the Business Performance Manager & the Head of Marketing•Mobile Apps Operational Support (Red Vault): Cross-functional team player for the back end system of GCC region first rewards app for gamers. Provide regular feedback on operational requirements and issue tracking ensuring they are resolved within SLA•Customer Service Executive (Red Vault): Manage and handle up to 1.000 daily queries during key games releases and provide timely customer support and resolution •Data Analysis & Reporting: Provide reporting on Red Vault performance (Downloads tracking, User behaviour) as well as Market research analysis and insights for senior management •Marketing Support: Follow up with various stakeholders (Sales Team, Merchandisers) on trade marketing execution at retailers and provide regular update to the company and the publishers through various marketing decks Show less

  • Customer Service Executive / Marketing Support

    Feb 2018 - Jan 2019

  • Customer Service Intern

    Nov 2017 - Jan 2018
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  Formatech - Integrated Learning Centers

  Feb 2019 - now

  Formatech is a Training and Consulting company with several international partners, that help individuals & corporates to acquire profound Business knowledge and develop their IT and Project Management skills.•Implement the right logistics that can assure best training deliveries and according to the policies and procedures of the organization. •Ensure the delivery of class materials for all classes on time (books, attendance sheets, exams, evaluation, reports…)•Coordinate with Operations Manager for trainers’ assignments•Work closely with the VP of Sales & Business Development in helping them with follow up’s with clients pertaining to training schedule, payments, logistics, schedule creation, removal or modifications.•Responsible for analyzing and documenting all reports upon workshop completion of any course, (evaluations, pre & post assessments, attendance) and channel them to right team or service according to procedures.•Report any incident that can affect the outcome of the training or the image of the organization to the relevant person/team in order to take the appropriate action.•Coordinate with accounting Create and deliver invoices to clients (through email or portals if any)•Works with accounting staff to track contracted training project and follow up on receivables Show less

  • Key Account Manager

    Jan 2025 - now

  • Account Manager

    Mar 2024 - Jan 2025

  • Business Support Manager

    Dec 2022 - Mar 2024

  • Sales Operations Coordinator

    Feb 2019 - Dec 2022