Elizabeth S.

Experience

• 

  SHI International Corp.

  Jul 2005 - now

  Overall responsibility of Performance Management program with the Learning Management System Cornerstone, analyzing and validating that Performance Management tasks are current, effective and meeting strategic objectives, compiling and maintaining on-boarding materials and conduct New Hire Orientations on a weekly basis, manage the Contribution Matching program, providing support to employees and leaders, ensuring accurate record keeping, tracking and adherence to program policies and procedures. Selected Accomplishments • Overhauled new hire orientation, creating a seamless process that is welcoming to new hires• Took over After Hours Contribution Matching process and shortened the response time• Created new performance reviews in Cornerstone geared toward individual departments to increase effectiveness of the review process. Show less Overall responsibility of HR Client Services within a $5 billion enterprise Sales Support Team working with management to assess and execute organizational development, sourcing and on-boarding new talent and implementing strategies to attain SHI’s “World Class Support” mission. Selected Accomplishments •Instrumental in developing and implementing a computer based Sales Support training program which successfully enhanced team performance •Implemented an innovative performance management balanced scorecard •Enhanced colleague engagement through implementation of customer service forums •Developed company wide rewards program to acknowledge outstanding customer service •Successfully implemented these programs increasing colleague retention by 20% year over year Show less Overall operational responsibility for providing leadership, strategy and development for the Public Sector Inside Sales Team including 30 colleagues as well as resolving tier 2 customer issues. Selected Accomplishments•Successfully supported a 30% sales growth within the Public Sector Sales group while enhancing customer service satisfaction metrics•Designed and implemented an innovative training tool resulting in greater team knowledge and colleague engagement•Successfully implemented a balanced scorecard to measure and enhance overall customer performance Show less

  • HR Platform & Projects Manager

    May 2016 - now

  • Employee Development Manager

    Jul 2011 - May 2016

  • Inside Sales Manager

    Aug 2008 - Jul 2011

  • Inside Sales Representative

    Jul 2005 - Aug 2008