Matteo R.

Experience

• 

  Foley, Incorporated

  May 2001 - Nov 2003

  Power Systems Project Engineer

  Managed and engineered projects, including procurement, tracking, and technical support functions to coordinate delivery and installation of Caterpillar generator sets, Uninterruptible Power Supply (UPS) systems, and marine and industrial engine applications for new sales. Engineered and drafted custom systems utilizing AutoCAD.Interfaced regularly with customers concerning status, program activities, and challenges; maintained premiere customer-business relationships through honesty, integrity, and excellent communication skills. Show less

• 

  Engine City Technical Institute

  Nov 2003 - Apr 2006

  Lead Technical Trainer

  Taught theory and engine operation for Caterpillar, Cummins, Detroit Diesel and Mack engines, including driveline components and transmissions representing Spicer, Allison Automatics, and Fuller transmissions.Courses included Basic Diesel Engines, Advanced Diesel Engines, Advanced Shop Practices, Electrical and Electronics, Fuel Systems, Chassis, Transport Refrigeration, Driveline as well as Basic Welding and Oxy-Acetylene usage and techniques.

• 

  Stewart and Stevenson - Atlantic Detroit Diesel-Allison Division

  Apr 2006 - Jan 2014

  Director of Technical Training

  Hired to re-institute non-functioning training division and form it into viable and profitable business entity starting from ground floor. Re-built certified training institute:* Re-tooled/re-supplied, re-certified and revived Detroit Diesel-Allison Training Department into premium center surpassing competition in value. * Reduced tooling expenses by 45% by establishing partnership with Snap-On Industrial Tool Sales.* Oversaw design, layout, and construction of new training center. * Re-instituted training programs company, employees, and outside customers:* Assembled industry leading and highly specialized training staff. * Developed course outlines, materials and presentation, and updated training references for current and technically accurate material (cooling, fuel, lubrication and air systems).* Re-introduced services and capabilities and instructors in aggressive marketing campaign. * Developed strong customer base that exceeded expectations. Upheld 100% customer retention rate with 98% customer satisfaction based on company and independent survey. *Grew training division into highly respected premier and preferred training location among several competitors. Show less

• 

  Stewart & Stevenson Power Products LLC - ADDA Division

  Jul 2014 - Sept 2016

  Director of Service Operations, On-Highway Vehicle Systems Division

  Manage P&L and KPI goals. Identify areas for improvement while drafting safety, productivity and profitability SOPs. Ensure compliance for local, state, federal and company laws, policies, and regulations.Collaborate with Sales to target new channels. Meet with customers regularly to address concerns, resolve disputes and determine ways to improve overall customer service experience.Champion Wheeltime® Brand promise of providing highest customer service.* Balanced workload, re-distributed workflow, tracked KPI’s/metrics. Set SOPs and established transparency/accountability. * Attained unprecedented results of lowest unbillable WIP hours/expenses, and top ROI and GPM. Show less

• 

  ABC Companies

  Sept 2016 - Aug 2019

  Director of Service and Operations
• 

  Atlas Copco

  Nov 2019 - Jun 2021

  National Technical Support, Warranty and Competence Development Manager
• 

  Warren CAT

  Jun 2021 - now

  General Manager of Service PSD