Srihari Cherur

Experience

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  Gokul Software Services

  Feb 2002 - Feb 2003

  Associate Consultant
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  ITC Infotech

  Feb 2003 - Jun 2006

  IT Consultant - Siebel CRM

  DHLHelped the client implement an Opportunity Management solution that effectively handled marketing management, the transition of leads to customers and their transitions through the Opportunity pipeline stages as per the customer’s business requirements. Managed the QA team and was responsible for QA signoff. Worked for this project out of the customer location at Scottsdale, USABRITISH AMERICAN TOBACCOThe scope of the project was to take knowledge transition and work on the solution until Go-live. Worked as a Consultant in this project as a Siebel-SAP Integration Consultant. Project was First of a Kind that implemented Siebel Handheld. Worked as the Lead Member for CRM-ERP Integration team. Show less

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  IBM

  Jun 2006 - Dec 2022

  Senior Program Manager

  Key Engagements:HYUNDAI AUTOEVERAs Senior Delivery Manager, built a high-performing CRM team consisting of Siebel, Adobe Campaign & Salesforce Practitioners. Successfully drove the completion of transition & handover of the project to IBM. Responsible for successful delivery of several Enhancement releases & Production Support driven by stringent Service Level AgreementsHEINEKENWas responsible for Planning, Scope Management, Delivery, Communication with Regional Transition Managers and Operating Companies in the Complex Transformation program called BASE for Heineken Vietnam. Led a large team consisting of Functional & Technical ERP Consultants in the largest implementation of the Heineken BASE program that was planned for 29 Operating Companies.AMERICAN AIRLINESFor American Airlines, was responsible for Delivery of Enhancements & Application Maintenance of CRM applications using Siebel & MS Dynamics 365 Cloud CRM. Applications Supported Premium membership services offered by the airline including Concierge & Five Star services & also enabled B2B and B2C Salesforce Automation.FINNAIR Delivered a successful CRM Upgrade for FINNAIR in association with IBM Cloud Managed Services for Oracle (CMS4O). Project involved both Application and Infrastructure Transition from incumbent vendor, movement to CMS4O and upgrade to Siebel Open UI.SPRINT PREPAIDSuccessfully managed & led delivery with a global team of CRM professionals for application maintenance and production support for a Siebel CRM application to support the pre-paid business of Sprint – Virgin Mobile. Show less

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  Accenture

  Jan 2023 - Aug 2023

  Associate Director, Business & Technology Delivery

  As Contract Delivery Lead for a major Telecom provider, managed a complex System Integration project to implement a Microsoft Dynamics 365 Field Service Solution.Overall accountable for:- Delivery- Client & Stakeholder Management - Deliver the project as per budget and planned timelines. - Contract Management

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  Prodapt

  Feb 2024 - now

  Associate Director| Account Delivery Head