ABID Z. KHAN

Experience

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  Air France-KLM

  Jan 1984 - Mar 2019

  - Swiftly manage challenging situations such as, flight cancelations due to strikes, inclement weather (sand storms) as well as successful handling of Presidential flights- Manage the airline station through a full subcontracting scenario- Monitor Quality Assurance for AF staff and service providers- Deliver excellent passenger service through team coaching & development- Obtained 93% (well exceeded target) flight punctuality during first year as a station manager- Ensure compliance with ISO standards- Manage & coordinate crew scheduling for long-hail flight divisions such as accommodation and transportation- Manage non-professional employees to ensure accordance with all airline industry requirements, company standards and objectives- Develop & implement variety of Process Improvement strategies to streamline ground handling procedures & improve productivity- Mitigate security threats by identifying, evaluating best approaches- Implement and enforce risk based security protocols Show less - Continual assessment of service delivery at the station during the operations- Ensure complete and proper handling of all station matters in the absence of the Station Manager- Appraisal of quality parameters and the optimization of processes and procedures- Disciplinary and functional responsibility for the staff members- Steer and control the work routines with internal and external parties, including crews- Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations Show less

  • Station Operations Manager

    Dec 2016 - Mar 2019

  • Duty Station Manager

    Aug 2012 - Nov 2016

  • Assistant Station Manager

    Feb 2011 - Sept 2012

  • Duty Manager

    Aug 2005 - Feb 2011

  • Shift Supervisor - Cargo Flights

    Jan 1994 - Jul 2005

  • Passenger Relations

    Jan 1984 - Dec 1993
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  Commonwealth of Virginia

  May 2022 - now

  Compliance & Safety Officer

  - Proficient at performing customer services relative to driver licensing including application processing, identity and residency document review, visual screening, knowledge testing, pre-trip inspection and road skills testing of commercial and other drivers. - Responsible for assisting DMV field employees with the initial certification and re-certification of driver examiner credentials and the administration of commercial and other driver knowledge testing. - Conducts business audits of third party examiners, commercial driver training school and driver improvement clinic- Provides technical training both within and outside DMV for the purpose of preparing all individuals involved in driver licensing to properly administer Virginia’s driver licensing program- Provides instruction in driver and commercial driver testing and licensing, ensuring quality and state and federal standardization in the Virginia DMV driver-licensing program. Show less