Marcus Taylor

Experience

• 

  Brooklyn Academy of Music

  Apr 2002 - Mar 2004

  Network Analyst

  * Performed routine maintenance, monitored daily backups and operation of Exchange environment * Headed migration from Windows NT4 to Windows 2003 and from Exchange 5.5 to Active Directory on Windows 2003 platform, created internal DNS service, extended directory schema to comply with Exchange 2003 and deployed Group Policy throughout organization. * Deployed Windows XP using Ghoscast server and Group Policy throughout organization. * Deployed Norton AntiVirus, software packages and Windows security updates using Group Policy * Planned and implemented procedures that contributed to stability of desktop environment and decreased calls to help desk. Show less

• 

  Ny State Office Of Court Admin

  Nov 2005 - Jul 2007

  Network Support Specialist

  * Provided level 1 and 2 technical support for 1000+ users. * Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers. * Cascaded 460 Nortel switches, assigned management IP addresses and upgraded switch codes using TFTP. * Configured VLAN membership, quality of services and SMNP traps on Nortel switches. * Deployed specialized PCs throughout the court system.

• 

  Helios and Matheson Global Services Pvt. Ltd.

  Jul 2007 - Jul 2008

  Desktop Support Technician

  * Supported remote users connecting to worksite via VPN. * Responsible for connecting users in remote office to CRM and SharePoint servers. * Deployed virtual servers for developers using VMWare and Virtual servers

• 

  Global Resources

  Aug 2008 - Sept 2010

  Technical Specialist

  * Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty. * Installed and configured specialized PCPeripherals. * Deployed PC and servers, as well as downloaded images.* Set up networks, printers and installed IP phones throughout entire office.

• 

  ProSysCo L.L.C.

  Oct 2010 - Nov 2011

  Senior Technical Support Specialist

  * Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations. * Migrated users from XP to Windows 7. * Provided remote support using Log Me In and remote desktop. * Maintained user connection to remote database using Sophos Cyberoam firewall.

• 

  BRONX HEAD START PROGRAM

  Jan 2012 - now

  Senior Information Technology Consultant

  * Maintained and supported systems, workstations, mobile devices, printers and peripherals* Responded to user service requests and resolved trouble tickets * Ensured system security for desktop, mobile and cloud environments * Installed and managed IP phone systems; installed Exchange server and Active Directory * Maintained network connectivity for 60+ users throughout 6 different locations