Jan Doležal

Experience

• 

  Sportisimo

  Jul 2011 - Dec 2011

  Assistant Shop Manager

  • Sold sport equipment (ski, roll-skates, sleeping bags, tents, etc.)• Communication and relationship with customers• Inventory for merchandise

• 

  Ringerike Panthers

  Nov 2013 - Jan 2016

  CEO Hockey Academy and Sport manager

  • Administration - involved in the organization and leadership of the club• Accounting - using program Visma, paying and creating all invoices• Marketing - using of social medias: (Facebook, Twitter, Youtube and Instagram)• Leading of the Ice Hockey Academy, where we take care about children between 6-12 years. • Train as a volunteer category U14 and Hockey School

• 

  ExxonMobil

  Feb 2016 - May 2023

  • Leading teams by example with an indirect authority and offering solution • Actively support Sales Team with customer inquiries and most complex activities • Communicate customer specific goals, objectives, issues, areas of focus, & changes to team members •Thorough knowledge of Order to Cash processes, systems, and F&L businesses• Experience & knowledge in customer complaint related global best practices•Create ownership of organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, & cross functional interaction Show less • Timely schedule interviews, adequately engage and communicate with the candidates and the business line• Coordinate pre-employment and on-boarding activities (contract creation, medical checks, work permit, system accesses)• Ensure a positive candidate experience through effective communication• Handle KPI reports preparation and analyses for BL measuring recruitment activities• Support Recruitment Advisors in their scope of work• Oversee respective invoicing and reimbursement travel cost Show less • Act as a Customer Service professional responsible for flawless and timely collection of accounts receivables• Research missing information in the incoming payments• Balance and justify the accounts at the month end closure• Maintain a strong business relationship with assigned customers and support them with resolution of queries related to invoices or payments• Communicate daily with other EM departments, such as Sales, Credit, Payables, Back Office, Front Office• Use system like SAP and CRM on daily basis• Assist with projects, initiative & strategic work items as assigned• IATF 16949 Internal Auditor Training attendance certificate Show less • Act as a central point among all relevant functions, such as supply chain, logistics, manufacturing, sales and external partners• Working in Customer Service, supporting customers from Scandinavia• On daily basis I use programs SAP, CRM, ACE and Proactive• My mainly task is Tank monitoring - placing bulk orders for assigned customers (approx.300), • Arranging with the warehouse deliveries each week, logistic, monitoring of oil consumption• Cooperating with others departments- AR, Distribution, Billing, Credit, Sales Representatives• Creating orders for Scandinavian customers and problemsolving • Supporting other colleagues in the team by troubleshooting to solve their issues Show less

  • Senior Customer Service Relationship Advisor, FL EAME

    Nov 2021 - May 2023

  • EAME Supervisor Commercial North CS

    Feb 2021 - Jan 2022

  • Senior CXP Commercial PL & Nordics

    Jul 2020 - Feb 2021

  • Recruiting Analyst BNL

    Feb 2020 - Jul 2020

  • Lead DCP Account Receivables & Cash Application SGA

    Mar 2019 - Feb 2020

  • Account receivables & Cash Application DCP ( SE, DK & NO)

    Apr 2018 - Feb 2020

  • Dedicated Customer Professional Nordic

    Feb 2016 - Mar 2018
• 

  NutraQ

  Jun 2023 - now

  Customer Service Manager CZ/SK/PL

  • Monitor daily, monthly, and annual statistics for result development• Manage responsibilities cross-country• Collaborate cross-functionally with IT, ledger, HR, logistics, and accounting departments• Oversee personnel responsibilities including recruitment, onboarding, salaries, and vacations• Provide product and process education to Customer Service, including coaching and individual development-annual process • Strengthen processes in alignment with other departments and implement AI solutions• Uphold and follow corporate core values Show less